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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339499 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Jan 23, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 5, 2026
9 business days (not counted)
10d
▶ Clock Running
Status: Reschedule
Feb 5 → Feb 20, 2026
10 business days (counted)
Running total: 10 of 5 biz days used
Created: Jan 23, 2026 Completed: Feb 20, 2026
Business Days Used 10 / 5
0 5d budget +5d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 5
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 5
Jan 23 → Jan 23 Assigned ▶ Running 0 0 / 5
Jan 23 → Feb 5 Awaiting Parts ⏸ Paused 9 —
Feb 5 → Feb 20 Reschedule ▶ Running 10 10 / 5
Dispatch 0.0d
Material Management 9.6d
Coordinators 11.6d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.6 days
Over SLA
Coordinators
11.6 days
Over SLA
Billing
0.1 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Feb 20, 2026 (20 days late)
📅
20.0 days Total Age
⏱️
11.0d in Reschedule Longest Stage
🔄
7 transitions Status Changes
⚠️
22.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 23, 2026
Visit 2 Feb 16, 2026

AI Analysis

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Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 11.0 days stuck in "Reschedule"
⏱️
Total Delay 22.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.6d / 0.5d SLA
Awaiting Parts
9.6d / 3.0d SLA
Reschedule
11.0d / 2.0d SLA
Closed
7.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech replaced the scale pod from the side rail. checked all functions and it working properly
🔍 Technician Findings
Tech found the scale pod not working
⚠️ Problem Description
right scale pod not working OEM#: 138231 Ramos, Pete
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Jan 23, 9:19 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Laura Hill
Technician: Pete Ramos
⏱️
▶
3 Labor Added Jan 23, 1:54 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088984
Status: Closed
📦
Status: Awaiting Parts by Pete Ramos
From: Assigned
To: Awaiting Parts
Duration in Previous: 4h 34m
🚨 10.0 business days
🔩
▶
2 2x Parts Added Feb 5, 10:21 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 20h
🚨 11.0 business days
⏱️
▶
2 Labor Added Feb 20, 2:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 15d 3h, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 9:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 19h
📨
▶
2 Status: Invoice Pending Mar 3, 10:05 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 89.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255430

Bottlenecks

Assigned
Duration: 4.6 business hours (threshold: 4.0 business hours)
Exceeded by 0.6 business hours
Awaiting Parts
Duration: 9.6 business days (threshold: 3.0 business days)
Exceeded by 6.6 business days
Reschedule
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

📦
Parts Order 00088984
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Jan 23, 9:19 AM
Invoice #
SM-255430

Work Details (4)

Name Type Status Qty Amount Date
WL-03076784 Labor Open 1 $95.00 Jan 23, 1:54 PM
WL-03092770 Parts Open 1 $911.02 Feb 5, 10:21 AM
WL-03092771 Expenses Open 1 $0.00 Feb 5, 10:21 AM
WL-03114104 Labor Open 0.75 $71.25 Feb 20, 2:17 PM

Details