Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 12, 2026
14 business days (not counted)
10d
▶ Clock Running
Status: Reschedule
Feb 12 → Feb 27, 2026
10 business days (counted)
Running total: 10 of 5 biz days used
Created: Jan 23, 2026
Completed: Feb 27, 2026
Business Days Used
10 / 5
0
5d budget
+5d over
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 23 → Jan 23 |
Created |
▶ Running
|
0 |
0 / 5 |
| Jan 23 → Jan 23 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Jan 23 → Jan 23 |
Assigned |
▶ Running
|
0 |
0 / 5 |
| Jan 23 → Feb 12 |
Awaiting Parts |
⏸ Paused
|
14 |
—
|
| Feb 12 → Feb 27 |
Reschedule |
▶ Running
|
10 |
10 / 5 |
Material Management
14.6d
✗ SLA Missed
Material Management
14.6 days
Over SLA
Coordinators
11.6 days
Over SLA
Created: Jan 23, 2026
Due: Jan 30, 2026
Completed: Feb 27, 2026 (27 days late)
⏱️
14.6d in Awaiting Parts
Longest Stage
🔄
8 transitions
Status Changes
⚠️
22.2d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1
Jan 23, 2026
Visit 2
Feb 26, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
14.6 days stuck in "Awaiting Parts"
⏱️
Total Delay
22.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Awaiting Parts
14.6d
/ 3.0d SLA
Reschedule
11.0d
/ 2.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Tech replaced the head hydraulic. checked all functions and to working properly
🔍
Technician Findings
Tech found the head hydraulic not working
⚠️
Problem Description
Pete Ramos: Head hydraulic
145854
📄
Description
Hill-Rom P8000 Stretcher
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
4m
⏱️
📦
Order:
00088982
Status:
Closed
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
4h 24m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
19d 18h
⏱️
✔️
From:
Reschedule, Completed
To:
Completed, Closed
Duration in Previous:
15d 6h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 19h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
4m
🧾
Invoice Number:
SM-255430
Bottlenecks
Assigned
Duration: 4.4 business hours (threshold: 4.0 business hours)
Exceeded by 0.4 business hours
Awaiting Parts
Duration: 14.6 business days (threshold: 3.0 business days)
Exceeded by 11.6 business days
Reschedule
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
🔗 Related Artifacts
📦
Parts Order 00088982
Closed
Work Details (4)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03076779 |
Labor |
Open |
1 |
$95.00 |
Jan 23, 1:52 PM |
| WL-03102520 |
Parts |
Open |
1 |
$1,205.51 |
Feb 12, 8:18 AM |
| WL-03102521 |
Expenses |
Open |
1 |
$0.00 |
Feb 12, 8:18 AM |
| WL-03123597 |
Labor |
Open |
1 |
$95.00 |
Feb 27, 2:35 PM |