Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339512 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Jan 23, 2026 → Feb 20, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 21)
⏸ 12d excluded (parts wait + holding)
✗ SLA Missed (9d late)
Dispatch 0.0d
Material Management 9.6d
Coordinators 12.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.6 days
Over SLA
Coordinators
12.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Feb 21, 2026 (21 days late)
📅
21.0 days Total Age
⏱️
12.0d in Reschedule Longest Stage
🔄
12 transitions Status Changes
⚠️
22.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
Visit 1 Jan 23, 2026
Visit 2 Feb 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 12.0 days stuck in "Reschedule"
⏱️
Total Delay 22.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Awaiting Parts
9.6d / 3.0d SLA
Reschedule
12.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010568185HTM

🔧 Work Performed
Tech replaced the harness from the side rail. checked all functions and it working properly
🔍 Technician Findings
Tech found the harness pull out and damage
⚠️ Problem Description
left side rail hardness not working 141807 Ramos, Pete
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 23, 9:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
3 Labor Added Jan 23, 1:56 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088986
Status: Closed
📦
Status: Awaiting Parts by Pete Ramos
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 4h 18m
🚨 10.0 business days
🔩
▶
2 2x Parts Added Feb 5, 9:25 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 19h
🚨 12.0 business days
⏱️
Labor Added Feb 20, 2:09 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 20, 6:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Reschedule
To: Completed
Duration in Previous: 15d 8h
🔄
Status: Reschedule by Pete Ramos Feb 20, 6:31 PM
From: Completed
To: Reschedule
Duration in Previous: 7m
👷
▶
4 Technician Assigned Feb 20, 9:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Stephanie Ramen
From: Reschedule
To: Assigned
Duration in Previous: 2h 41m
📅
Dispatch Scheduled by Stephanie Ramen
Scheduled For: 2026-02-20T18:00:00.000+0000
🗓️
Status: Scheduled by Stephanie Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1m
✔️
▶
2 Status: Completed Feb 20, 11:20 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Pete Ramos
From: Completed
To: Closed
Duration in Previous: 4m
⚠️ 7.1 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 9:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 10h
📨
▶
2 Status: Invoice Pending Mar 3, 10:05 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⚠️ 6.0 business days
🧾
Invoice Created Mar 10, 12:30 PM
Invoice Number: SM-255430

Bottlenecks

Awaiting Parts
Duration: 9.6 business days (threshold: 3.0 business days)
Exceeded by 6.6 business days
Reschedule
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📦
Parts Order 00088986
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
Feb 20, 1:00 PM
Created
Jan 23, 9:38 AM
Invoice #
SM-255430

Work Details (5)

Name Type Status Qty Amount Date
WL-03076785 Labor Open 1 $95.00 Jan 23, 1:56 PM
WL-03092654 Parts Open 1 $71.51 Feb 5, 9:25 AM
WL-03092655 Expenses Open 1 $0.00 Feb 5, 9:25 AM
WL-03114064 Labor Open 1 $95.00 Feb 20, 2:09 PM
WL-03114589 Labor Open 0.75 $71.25 Feb 20, 6:23 PM

Details