Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339514 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Jan 23, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 15 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 5, 2026
9 business days (not counted)
15d
▶ Clock Running
Status: Reschedule
Feb 5 → Feb 27, 2026
15 business days (counted)
Running total: 15 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 15 of 5 biz days used
Created: Jan 23, 2026 Completed: Feb 27, 2026
Business Days Used 15 / 5
0 5d budget +10d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 5
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 5
Jan 23 → Feb 5 Awaiting Parts ⏸ Paused 9 —
Feb 5 → Feb 27 Reschedule ▶ Running 15 15 / 5
Feb 27 → Feb 27 Assigned ▶ Running 0 15 / 5
Dispatch 0.0d
Material Management 9.6d
Coordinators 16.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.6 days
Over SLA
Coordinators
16.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Feb 27, 2026 (27 days late)
📅
25.0 days Total Age
⏱️
16.0d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
22.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 23, 2026
Visit 2 Feb 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 16.0 days stuck in "Reschedule"
⏱️
Total Delay 22.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Awaiting Parts
9.6d / 3.0d SLA
Reschedule
16.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech replaced the right side rail from the unit. checked all functions and it working properly
🔍 Technician Findings
Tech found the harness damage
⚠️ Problem Description
right side rail harness damage 141807 Ramos, Pete
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 23, 9:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 23, 1:58 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Pete Ramos
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 4h 18m
⏳ 1.0 business days
⏱️
Labor Added Jan 25, 11:43 AM
Type: Labor
Status: Open
Qty: 1
⚠️ 9.0 business days
🔩
▶
2 Parts Added Feb 5, 9:26 AM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 19h
🚨 11.0 business days
⏱️
2x Labor Added Feb 20, 6:28 PM
Type: Labor
Status: Open
Qty: 1, 1.5
⚠️ 5.7 business days
👷
▶
2 Technician Assigned Feb 27, 2:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Reschedule
To: Assigned
Duration in Previous: 22d 5h
✔️
▶
2 Status: Completed Feb 27, 3:08 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Pete Ramos
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 3, 10:01 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Hannah Shaw Mar 3, 10:09 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 89.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255430

Bottlenecks

Awaiting Parts
Duration: 9.6 business days (threshold: 3.0 business days)
Exceeded by 6.6 business days
Reschedule
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📦
Parts Order 00088987
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Jan 23, 9:39 AM
Invoice #
SM-255430

Work Details (4)

Name Type Status Qty Amount Date
WL-03078265 Labor Open 1 $95.00 Jan 25, 11:43 AM
WL-03092659 Parts Open 1 $71.51 Feb 5, 9:26 AM
WL-03114591 Labor Open 1 $95.00 Feb 20, 6:28 PM
WL-03114592 Labor Open 1.5 $0.00 Feb 20, 6:28 PM

Details