Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339516 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Jan 23, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 15 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 5, 2026
9 business days (not counted)
15d
▶ Clock Running
Status: Reschedule
Feb 5 → Feb 27, 2026
15 business days (counted)
Running total: 15 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 15 of 5 biz days used
Created: Jan 23, 2026 Completed: Feb 27, 2026
Business Days Used 15 / 5
0 5d budget +10d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 5
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 5
Jan 23 → Feb 5 Awaiting Parts ⏸ Paused 9 —
Feb 5 → Feb 27 Reschedule ▶ Running 15 15 / 5
Feb 27 → Feb 27 Assigned ▶ Running 0 15 / 5
Dispatch 0.0d
Material Management 9.6d
Coordinators 16.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.6 days
Over SLA
Coordinators
16.5 days
Over SLA
Billing
0.0 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Feb 27, 2026 (27 days late)
📅
25.0 days Total Age
⏱️
16.0d in Reschedule Longest Stage
🔄
7 transitions Status Changes
⚠️
22.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 23, 2026
Visit 2 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 16.0 days stuck in "Reschedule"
⏱️
Total Delay 22.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Awaiting Parts
9.6d / 3.0d SLA
Reschedule
16.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech replaced the caster from the unit. checked all functions and it working properly
🔍 Technician Findings
Tech found the caster not working properly
⚠️ Problem Description
caster not working 6390601 Ramos, Pete
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 23, 9:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 23, 1:59 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Pete Ramos
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 4h 18m
⏳ 1.0 business days
⏱️
3x Labor Added Jan 25, 11:47 AM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 61
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Feb 5, 9:27 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 19h
🚨 11.0 business days
⏱️
Labor Added Feb 22, 7:45 AM
Type: Labor
Status: Open
Qty: 0.75
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Feb 27, 3:23 PM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Kourtney Smith
From: Reschedule
To: Assigned
Duration in Previous: 22d 5h
✔️
Status: Completed by Pete Ramos
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 10:04 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 3d 18h, 0m
💰
Status: Invoiced by Hannah Shaw Mar 3, 10:09 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 89.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255430

Bottlenecks

Awaiting Parts
Duration: 9.6 business days (threshold: 3.0 business days)
Exceeded by 6.6 business days
Reschedule
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📦
Parts Order 00088988
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Jan 23, 9:41 AM
Invoice #
SM-255430

Work Details (6)

Name Type Status Qty Amount Date
WL-03078268 Labor Open 1 $95.00 Jan 25, 11:47 AM
WL-03078269 Labor Open 1.5 $0.00 Jan 25, 11:47 AM
WL-03078270 Travel Open 61 $0.00 Jan 25, 11:47 AM
WL-03092664 Parts Open 1 $144.12 Feb 5, 9:27 AM
WL-03092665 Expenses Open 1 $0.00 Feb 5, 9:27 AM
WL-03115408 Labor Open 0.75 $71.25 Feb 22, 7:45 AM

Details