Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339517 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MedStar Union Memorial Hospital — 201 East University Parkway, Baltimore MD, 21239

Jan 23, 2026 → Mar 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (201 biz days early)
Active: 20 biz days
Paused: 13 biz days
🕐 Clock stopped: Tech Off Site (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Ready for Release
Jan 26 → Feb 12, 2026
13 business days (not counted)
19d
▶ Clock Running
Status: Scheduled
Feb 12 → Mar 12, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 23, 2026 Tech Off Site: Mar 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 26 Created ▶ Running 1 1
Jan 26 → Feb 12 Ready for Release ⏸ Paused 13 —
Feb 12 → Mar 12 Scheduled ▶ Running 19 20
Mar 12 → Mar 12 Tech On Site ▶ Running 0 20
Dispatch 2.0d
Holding 14.0d (excluded)
Coordinators 20.0d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
14.0 days
Coordinators
20.0 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Jan 23, 2026 Due: Dec 31, 2026 Completed: Mar 12, 2026 (294 days early)
📅
34.0 days Total Age
⏱️
20.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
23.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 20.0 days stuck in "Scheduled"
⏱️
Total Delay 23.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
14.0d
Scheduled
20.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


02/17/2026 RFosbury Allan K to return on March 12th

02/12/2026 RFosbury - dispatch to Allan K

02/03/2026 RFosbury return to complete FCO after repairs are complete.

01/23/2026 EMartin follow up for WO-01244983

-follow up notes-

"Return to complete FCO after repairs are completed."

🔧 Work Performed
Implemented FCO86600081 on one device. All required tests passed. 2nd device failed pre-test, follow-up incident case requested.
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jan 23, 9:43 AM
Work Order: WO-01339517
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Rich Fosbury Jan 26, 9:10 AM
From: Entered
To: Ready for Release
Duration in Previous: 2d 23h
🚨 14.0 business days
👷
▶
4 Technician Assigned Feb 12, 11:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-12T05:00:00.000+0000, 2026-02-12T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 17d 1h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-12T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 17, 11:29 AM
Scheduled For: 2026-02-26T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 18, 9:08 AM
Scheduled For: 2026-03-02T00:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 24, 9:42 AM
Scheduled For: 2026-03-17T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 25, 4:47 PM
Scheduled For: 2026-02-26T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 26, 4:34 PM
Scheduled For: 2026-03-12T13:30:00.000+0000
🚨 10.9 business days
🔧
▶
2 Status: Tech On Site Mar 12, 8:48 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 8
⏱️
Labor Added Mar 12, 1:04 PM
Type: Labor
Status: Open
Qty: 3.75
⏱️
3x Labor Added Mar 12, 6:56 PM
Type: Labor
Status: Open
Qty: 1, 2.75
💵
▶
4 6x Expenses Added Mar 12, 7:29 PM
6x Expenses Added → Labor Added → Status: Tech Off Site → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.75
🚗
Status: Tech Off Site by Allan Klus
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 10h 43m, 0m
🏁
Status: Closed by Allan Klus
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 4.6 business days
⏱️
Labor Added Mar 18, 9:22 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 18, 9:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 13h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Mar 12, 9:30 AM
Created
Jan 23, 9:43 AM
Invoice #
N/A

Work Details (14)

Name Type Status Qty Amount Date
WL-03140847 Labor Open 0.75 $0.00 Mar 12, 8:52 AM
WL-03140848 Travel Open 8 $0.00 Mar 12, 8:52 AM
WL-03141421 Labor Open 3.75 $237.50 Mar 12, 1:04 PM
WL-03142194 Labor Open 1 $0.00 Mar 12, 6:56 PM
WL-03142195 Labor Open 1 $0.00 Mar 12, 6:56 PM
WL-03142196 Labor Open 2.75 $155.00 Mar 12, 6:56 PM
WL-03142247 Expenses Open 1 $0.00 Mar 12, 7:29 PM
WL-03142248 Expenses Open 1 $0.00 Mar 12, 7:29 PM
WL-03142249 Expenses Open 1 $0.00 Mar 12, 7:29 PM
WL-03142250 Expenses Open 1 $0.00 Mar 12, 7:29 PM
WL-03142251 Expenses Open 1 $0.00 Mar 12, 7:29 PM
WL-03142252 Travel Open 115 $0.00 Mar 12, 7:29 PM
WL-03142253 Labor Open 1.75 $0.00 Mar 12, 7:31 PM
WL-03148692 Labor Open 0.016666666666667 $38.00 Mar 18, 9:22 AM

Details