📍 AdventHealth Winter Park — 200 N. Lakemont Ave, Winter Park FL, 32792
Jan 23, 2026 → Mar 1, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 24 → Mar 1, 2026
24 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 23, 2026Completed: Mar 1, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 23 → Jan 23
Created
▶ Running
0
0
Jan 23 → Jan 23
Scheduled
▶ Running
0
0
Jan 23 → Jan 24
Ready for Scheduling
▶ Running
0
0
Jan 24 → Mar 1
Scheduled
▶ Running
24
24
Dispatch0.0d
Coordinators25.0d
Billing3.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.0 days
Over SLA
Billing
3.3 days
Over SLA
Created: Jan 23, 2026
Due: Dec 31, 2026
Completed: Mar 1, 2026 (305 days early)
📅
25.0 daysTotal Age
⏱️
24.0d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
25.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay24.0 days stuck in "Scheduled"
⏱️
Total Delay25.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
24.0d / 2.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/23/2026 1003 CM ack msg; LM w/CE;; 1010 CE avail; 1530 LM w/Marcie re cnfm; 1606 Marcie cnfm; 1729 ack cnfm; LM w/CE; 2040 CE ack cnfm
📅
Vendormate
Feb 23, 2026 8:30am – 4:30pm
Work Order: WO-01339525
Location: AdventHealth Winter Park
Address: 200 N. Lakemont Ave, Winter Park, FL 32792
Contact Name: Marcie Delgado
Contact Phone: 321-349-6523
Contact Email: marcie.delgado@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://cs
Timeline
📋
▶
3
Work Order Created Jan 23, 10:03 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From:Entered
To:Scheduled
Duration in Previous:0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From:Scheduled
To:Ready for Scheduling
Duration in Previous:1m
⏳1.0 business days
👷
▶
2
Technician Assigned Jan 24, 10:13 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:1d 0h
🚨21.0 business days
⏱️
5x Labor Added Feb 24, 11:29 AM
Type:Labor, Expenses, Travel
Status:Open
Qty:0.75, 9, 1, 86
⏳4.0 business days
✔️
Status: Completed by Cheryl EraslanMar 1, 10:57 AM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:36d 0h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushMar 5, 4:25 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 5h
📨
Status: Invoice Pending by Timothy AmburgeyMar 6, 11:06 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18h 40m
⏳2.0 business days
🧾
▶
2
Invoice Created Mar 9, 5:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:3d 5h
Bottlenecks
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)