Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339530 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Jan 23, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (8 biz days late)
Active: 13 biz days
Paused: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸11d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 9, 2026
11 business days (not counted)
8d
▶ Clock Running
Status: Reschedule
Feb 9 → Feb 22, 2026
8 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 22 → Feb 24, 2026
2 business days (counted)
Running total: 10 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 13 of 5 biz days used
Created: Jan 23, 2026 Completed: Feb 27, 2026
Business Days Used 13 / 5
0 5d budget +8d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 5
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 5
Jan 23 → Feb 9 Awaiting Parts ⏸ Paused 11 —
Feb 9 → Feb 22 Reschedule ▶ Running 8 8 / 5
Feb 22 → Feb 24 Completed ▶ Running 2 10 / 5
Feb 24 → Feb 27 Assigned ▶ Running 3 13 / 5
Dispatch 0.0d
Material Management 11.8d
Coordinators 13.1d
Field Work 2.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.8 days
Over SLA
Coordinators
13.1 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.0 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Feb 27, 2026 (27 days late)
📅
25.0 days Total Age
⏱️
11.8d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
21.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 22, 2026
Visit 2 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 11.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 21.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Awaiting Parts
11.8d / 3.0d SLA
Reschedule
9.0d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/09/2026 JRolston - Part is scheduled for delivery today, 2/9, UPS wb 1Z5530250396116773. 
🔧 Work Performed
Tech installed the communication cable and reset the bed alarm function. checked all functions and it working properly
🔍 Technician Findings
Tech found the missing communication cable and bed alarm keep on alarming.
⚠️ Problem Description
missing communication cable and bd alarm not working P379U30A Ramos, Pete
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 23, 10:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
📦
▶
3 Parts Requested Jan 23, 12:57 PM
Parts Requested → Status: Awaiting Parts → Labor Added
📦
Status: Awaiting Parts by Pete Ramos
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 2h 30m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🚨 12.0 business days
🔩
▶
2 2x Parts Added Feb 9, 10:27 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 16d 21h
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Feb 22, 7:34 AM
Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Reschedule
To: Completed
Duration in Previous: 12d 21h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 24, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Completed
To: Assigned
Duration in Previous: 2d 4h
⏳ 4.0 business days
✔️
Status: Completed by Pete Ramos Feb 27, 2:20 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 1h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 9:50 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
📨
▶
2 Status: Invoice Pending Mar 3, 10:05 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 89.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255430

Bottlenecks

Awaiting Parts
Duration: 11.8 business days (threshold: 3.0 business days)
Exceeded by 8.8 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📦
Parts Order 00088971
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Jan 23, 10:26 AM
Invoice #
SM-255430

Work Details (4)

Name Type Status Qty Amount Date
WL-03076659 Labor Open 1 $95.00 Jan 23, 1:00 PM
WL-03097491 Parts Open 1 $648.03 Feb 9, 10:27 AM
WL-03097492 Expenses Open 1 $0.00 Feb 9, 10:27 AM
WL-03115406 Labor Open 0.75 $71.25 Feb 22, 7:34 AM

Details