Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339539 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips [Web Based] Training — 123 Training Dr, Wilmington OH, 45177

Jan 23, 2026 → Jan 25, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (4d early)
Dispatch 0.0d
Coordinators 1.4d
Field Work 0.0d
Billing 2.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Field Work
0.0 days
Billing
2.3 days
Over SLA
Created: Jan 23, 2026 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
1.4 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Web Based Training

Timeline

📋
▶
3 Work Order Created Jan 23, 10:44 AM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled, Ready for Scheduling
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: Kristyn Foster
⏳ 1.0 business days
⏱️
Labor Added Jan 24, 9:17 PM
Type: Labor
Status: Open
Qty: 2
⏳ 0.0 business days
🏁
▶
2 Status: Closed Jan 25, 10:19 PM
Status: Closed → Status: Closed
🏁
Status: Closed by Kristyn Foster
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:04 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 44m
💰
▶
2 Status: Invoiced Jan 30, 5:53 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252662

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kristyn Foster
Scheduled
Jan 23, 10:44 AM
Created
Jan 23, 10:44 AM
Invoice #
SM-252662

Work Details (1)

Name Type Status Qty Amount Date
WL-03078085 Labor Open 2 $72.00 Jan 24, 9:17 PM

Details