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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339561 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 23, 2026 → Apr 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (36 biz days late)
Active: 41 biz days
Paused: 12 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 10, 2026
12 business days (not counted)
41d
▶ Clock Running
Status: Reschedule
Feb 10 → Apr 9, 2026
41 business days (counted)
Running total: 41 of 5 biz days used
▶ Clock Running
Status: Completed
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 41 of 5 biz days used
▶ Clock Running
Status: Assigned
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 41 of 5 biz days used
Created: Jan 23, 2026 Completed: Apr 9, 2026
Business Days Used 41 / 5
0 5d budget +36d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 5
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 5
Jan 23 → Feb 10 Awaiting Parts ⏸ Paused 12 —
Feb 10 → Apr 9 Reschedule ▶ Running 41 41 / 5
Apr 9 → Apr 9 Completed ▶ Running 0 41 / 5
Apr 9 → Apr 9 Assigned ▶ Running 0 41 / 5
Dispatch 0.0d
Material Management 12.5d
Coordinators 42.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
12.5 days
Over SLA
Coordinators
42.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Apr 9, 2026 (68 days late)
📅
53.8 days Total Age
⏱️
42.0d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
51.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 10, 2026
Visit 2 Apr 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 42.0 days stuck in "Reschedule"
⏱️
Total Delay 51.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Awaiting Parts
12.5d / 3.0d SLA
Reschedule
42.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010612084HTM

2/18 Repair is completed, waiting on PO

02/09/2026 JRolston - Part shows as scheduled for delivered today, 2/9, on UPS wb 1Z67AR37P251627115. 

🔧 Work Performed
I removed cracked caster and replaced with a new one. I tested unit and put back into service.
🔍 Technician Findings
I found stretcher that needed caster replaced, due to being cracked.
⚠️ Problem Description
Back right Caster cracked Coston, Xiraiyah
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 23, 12:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 23, 2:39 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 2h 19m
🚨 13.0 business days
🔩
▶
2 2x Parts Added Feb 10, 8:12 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 17d 17h
🚗
Travel Added Feb 10, 5:00 PM
Type: Travel
Status: Open
Qty: 12
⏱️
2x Labor Added Feb 10, 5:18 PM
Type: Labor
Status: Open
Qty: 0.5, 1
🚨 41.8 business days
⏱️
▶
5 Labor Added Apr 9, 2:02 PM
Labor Added → Status: Completed → Technician Assigned → Status: Assigned → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Reschedule
To: Completed
Duration in Previous: 58d 4h
👷
Technician Assigned by Mark Franks
Technician: Yves Dessin
👷
Status: Assigned by Mark Franks
From: Completed, Assigned
To: Assigned, Completed
Duration in Previous: 2m, 0m
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Apr 13, 5:21 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 59.8 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-259126

Bottlenecks

Awaiting Parts
Duration: 12.5 business days (threshold: 3.0 business days)
Exceeded by 9.5 business days
Reschedule
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📦
Parts Order 00088993
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 23, 12:19 PM
Invoice #
SM-259126

Work Details (6)

Name Type Status Qty Amount Date
WL-03098780 Parts Open 1 $54.95 Feb 10, 8:12 AM
WL-03098781 Expenses Open 1 $0.00 Feb 10, 8:12 AM
WL-03099681 Travel Open 12 $0.00 Feb 10, 5:00 PM
WL-03099718 Labor Open 0.5 $0.00 Feb 10, 5:18 PM
WL-03099719 Labor Open 1 $95.00 Feb 10, 5:18 PM
WL-03179788 Labor Open 1 $0.00 Apr 9, 2:02 PM

Details