Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339622 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Utah Valley Regional Hospital — 1034 N 500 W, Provo UT, 84604

Jan 23, 2026 → Apr 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (44 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Apr 5, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 27, 2026
2 business days (counted)
Running total: 2 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Jan 27 → Apr 5, 2026
47 business days (counted)
Running total: 49 of ? biz days used
Created: Jan 23, 2026 Completed: Apr 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 23 Scheduled ▶ Running 0 0
Jan 23 → Jan 27 Ready for Scheduling ▶ Running 2 2
Jan 27 → Apr 5 Scheduled ▶ Running 47 49
Dispatch 0.0d
Coordinators 50.0d
Billing 2.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.0 days
Over SLA
Billing
2.2 days
Over SLA
Created: Jan 23, 2026 Due: Dec 31, 2026 Completed: Apr 5, 2026 (270 days early)
📅
49.4 days Total Age
⏱️
47.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
50.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026
Visit 3 Apr 1, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 47.6 days stuck in "Scheduled"
⏱️
Total Delay 50.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Scheduled
47.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/23/2026 1550 CM ack msg; LM w/CW; 1/23/2026 1557 CW avail; 1/25/2026 0912 LM w/Inhae re cnfm; 1156 Inhae cnfm; ack cnfm, LM w/CW; 1300 CW ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 23, 3:51 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 27, 2:30 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 22h
🚨 46.0 business days
⏱️
▶
2 6x Labor Added Apr 1, 2:47 PM
6x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
💵
6x Expenses Added Apr 1, 2:54 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
✔️
▶
2 Status: Completed Apr 5, 9:19 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Casey Whitney
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
💵
Expenses Added Apr 6, 10:38 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 9, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey Apr 10, 11:53 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 25m
💰
▶
2 Status: Invoiced Apr 10, 4:17 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259001

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Scheduled
Duration: 47.6 business days (threshold: 2.0 business days)
Exceeded by 45.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Casey Whitney
Scheduled
Mar 31, 9:00 AM
Created
Jan 23, 3:51 PM
Invoice #
SM-259001

Work Details (14)

Name Type Status Qty Amount Date
WL-03168991 Labor Open 8 $977.00 Apr 1, 2:47 PM
WL-03168992 Labor Open 4 $977.00 Apr 1, 2:47 PM
WL-03168993 Labor Open 6 $240.00 Apr 1, 2:47 PM
WL-03168994 Expenses Open 1 $68.00 Apr 1, 2:48 PM
WL-03168995 Expenses Open 1 $68.00 Apr 1, 2:48 PM
WL-03168996 Expenses Open 1 $68.00 Apr 1, 2:48 PM
WL-03168997 Labor Open 5 $200.00 Apr 1, 2:48 PM
WL-03169000 Expenses Open 1 $102.22 Apr 1, 2:54 PM
WL-03169001 Expenses Open 1 $17.68 Apr 1, 2:54 PM
WL-03169002 Expenses Open 1 $185.00 Apr 1, 2:54 PM
WL-03169003 Expenses Open 1 $185.00 Apr 1, 2:54 PM
WL-03169004 Expenses Open 1 $90.00 Apr 1, 2:54 PM
WL-03169005 Expenses Open 1 $90.00 Apr 1, 2:54 PM
WL-03174334 Expenses Open 1 $479.70 Apr 6, 10:38 AM

Details