Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339624 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Intermountain Health Care — 5252 Intermountain Drive, Murray UT, 84107

Jan 23, 2026 → May 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 69 biz days
🕐 Clock stopped: Completed (May 3, 2026)
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 27, 2026
2 business days (counted)
Running total: 2 of ? biz days used
67d
▶ Clock Running
Status: Scheduled
Jan 27 → May 3, 2026
67 business days (counted)
Running total: 69 of ? biz days used
Created: Jan 23, 2026 Completed: May 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Scheduled ▶ Running 0 0
Jan 23 → Jan 27 Ready for Scheduling ▶ Running 2 2
Jan 27 → May 3 Scheduled ▶ Running 67 69
Coordinators 69.9d
Billing 2.4d
✗ SLA Missed
Coordinators
69.9 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 23, 2026 Due: Dec 31, 2026 Completed: May 3, 2026 (242 days early)
📅
69.4 days Total Age
⏱️
67.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
70.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 28, 2026
Visit 2 Apr 29, 2026
Visit 3 Apr 30, 2026
Visit 4 May 1, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 67.6 days stuck in "Scheduled"
⏱️
Total Delay 70.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.4d / 1.0d SLA
Scheduled
67.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/23/2026 1550 CM ack msg; LM w/CW; 1/25/2026 0912 LM w/Inhae re cnfm; 1/26/26 1156 Inhae cnfm; ack cnfm, LM w/CW; 1/27/2026 1300 CW ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 23, 3:53 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
📅
▶
3 Dispatch Scheduled Jan 27, 2:30 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 22h
👷
Technician Assigned by Caitlin Mcgee
Technician: Casey Whitney
⏳ 2.0 business days
📅
Dispatch Scheduled by Caitlin Mcgee Jan 28, 4:45 PM
Scheduled For: 2026-04-28T18:00:00.000+0000
🚨 63.9 business days
⏱️
▶
2 Labor Added Apr 28, 8:52 PM
Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.6 business days
💵
2x Expenses Added May 1, 1:51 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
▶
2 4x Labor Added May 3, 1:06 AM
4x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added May 3, 1:32 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Casey Whitney
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 95d 10h, 0m
⏳ 1.0 business days
⏱️
▶
2 3x Labor Added May 4, 2:53 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 7
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 15m
💰
▶
2 Status: Invoiced May 8, 4:48 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261509

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Scheduled
Duration: 67.6 business days (threshold: 2.0 business days)
Exceeded by 65.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Casey Whitney
Scheduled
Apr 28, 2:00 PM
Created
Jan 23, 3:53 PM
Invoice #
SM-261509

Work Details (21)

Name Type Status Qty Amount Date
WL-03204584 Labor Open 5 $200.00 Apr 28, 8:52 PM
WL-03204592 Expenses Open 1 $350.67 Apr 28, 8:54 PM
WL-03204593 Expenses Open 1 $68.00 Apr 28, 8:54 PM
WL-03204594 Expenses Open 1 $231.72 Apr 28, 8:54 PM
WL-03204596 Expenses Open 1 $413.54 Apr 28, 8:54 PM
WL-03204597 Expenses Open 1 $22.67 Apr 28, 8:54 PM
WL-03210358 Expenses Open 1 $68.00 May 1, 1:51 AM
WL-03210359 Expenses Open 1 $68.00 May 1, 1:51 AM
WL-03212597 Labor Open 7 $280.00 May 3, 1:06 AM
WL-03212598 Expenses Open 1 $231.72 May 3, 1:06 AM
WL-03212599 Expenses Open 1 $246.72 May 3, 1:06 AM
WL-03212600 Expenses Open 1 $68.00 May 3, 1:06 AM
WL-03212601 Expenses Open 1 $90.00 May 3, 1:10 AM
WL-03212602 Expenses Open 1 $90.00 May 3, 1:10 AM
WL-03212611 Expenses Open 1 $388.40 May 3, 1:32 AM
WL-03213717 Labor Open 1 $977.00 May 4, 2:53 PM
WL-03213719 Labor Open 1 $977.00 May 4, 2:53 PM
WL-03213721 Labor Open 1 $977.00 May 4, 2:54 PM
WL-03213723 Labor Open 7 $76.00 May 4, 2:54 PM
WL-03213724 Labor Open 7 $76.00 May 4, 2:55 PM
WL-03213725 Labor Open 7 $76.00 May 4, 2:55 PM

Details