Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339647 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Jan 23, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (28 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 1 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 18, 2026
16 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Canceled
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 18 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 25, 2026
4 business days (counted)
Running total: 22 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 13, 2026
12 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 23, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 23 Scheduled ▶ Running 0 0
Jan 23 → Jan 26 Ready for Scheduling ▶ Running 1 1
Jan 26 → Feb 18 Scheduled ▶ Running 16 17
Feb 18 → Feb 19 Ready for Scheduling ▶ Running 1 18
Feb 19 → Feb 19 Billing Review ▶ Running 0 18
Feb 19 → Feb 19 Canceled ▶ Running 0 18
Feb 19 → Feb 25 Ready for Scheduling ▶ Running 4 22
Feb 25 → Mar 13 Scheduled ▶ Running 12 34
Dispatch 0.0d
Coordinators 35.9d
Billing 3.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.9 days
Over SLA
Billing
3.8 days
Over SLA
Created: Jan 23, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
34.3 days Total Age
⏱️
16.8d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
34.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 16.8 days stuck in "Scheduled"
⏱️
Total Delay 34.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
29.6d / 2.0d SLA
Ready for Scheduling
6.3d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA
Canceled
1.0d
Closed
5.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/22/2026 2119 add'l days for AMa; 1/23/2026 1639 ack msg; LM w/AMa; 1/24/2026 1239 AMa avail Th; 1/25/2026 0946 LM w/Marcie re cnfm; 1/26/26 0737 Marcie cnfm; ack cnfm, LM w/AMa; 1232 AMa ack cnfm; 2/18/2026 1715 assign cxl; 1737 ack cxl; LM w/AMa; 1830 AMa ack cxl; 2/19/26 0759 cxl was mistake - assign still on; LM w/AMa; 1142 AMa avail;; 1235 LM w/Marcie re cnfm; 1252 Marcie cnfm; 1427 ack cnfm; LM w/AMa; 2/29/2026 1439 AMa ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 23, 4:39 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 1.9 business days
👷
▶
2 Technician Assigned Jan 26, 12:36 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 19h
🚨 17.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 18, 5:39 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 23d 5h
💵
Status: Billing Review by Caitlin Mcgee Feb 18, 7:19 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 1h 39m
🚫
Status: Canceled by Caitlin Mcgee Feb 18, 8:55 PM
From: Billing Review
To: Canceled
Duration in Previous: 1h 36m
📅
▶
2 Dispatch Scheduled Feb 19, 12:37 PM
Dispatch Scheduled → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Canceled
To: Ready for Scheduling
Duration in Previous: 15h 42m
⚠️ 5.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Feb 25, 12:28 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 23h
🚨 13.0 business days
💵
▶
2 9x Expenses Added Mar 13, 12:17 PM
9x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Alex Majetich Mar 13, 12:23 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 22h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:12 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 3m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:31 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257122

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Scheduled
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Ready for Scheduling
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Mar 12, 12:00 PM
Created
Jan 23, 4:39 PM
Invoice #
SM-257122

Work Details (10)

Name Type Status Qty Amount Date
WL-03143314 Expenses Open 1 $161.00 Mar 13, 12:17 PM
WL-03143307 Labor Open 0.75 $30.00 Mar 13, 12:17 PM
WL-03143308 Labor Open 3 $977.00 Mar 13, 12:17 PM
WL-03143309 Labor Open 5 $76.00 Mar 13, 12:17 PM
WL-03143310 Expenses Open 1 $182.25 Mar 13, 12:17 PM
WL-03143311 Expenses Open 1 $27.96 Mar 13, 12:17 PM
WL-03143312 Expenses Open 1 $282.75 Mar 13, 12:17 PM
WL-03143313 Expenses Open 1 $27.65 Mar 13, 12:17 PM
WL-03143315 Labor Open 5.5 $220.00 Mar 13, 12:18 PM
WL-03143322 Expenses Open 1 $68.00 Mar 13, 12:21 PM

Details