Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
🕐 Clock stopped: Canceled (Mar 2, 2026)
▶ Clock Running
Status: Created
Jan 25 → Jan 25, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 25 → Jan 25, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 25 → Jan 26, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 30, 2026
4 business days (counted)
Running total: 5 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 10 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 10, 2026
2 business days (counted)
Running total: 12 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 26, 2026
11 business days (counted)
Running total: 23 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Mar 2, 2026
2 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 25, 2026
Canceled: Mar 2, 2026
Show SLA Clock Detail (15 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 25 → Jan 25 |
Created |
▶ Running
|
0 |
0 |
| Jan 25 → Jan 25 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 25 → Jan 26 |
Ready for Scheduling |
▶ Running
|
1 |
1 |
| Jan 26 → Jan 26 |
Scheduled |
▶ Running
|
0 |
1 |
| Jan 26 → Jan 30 |
Ready for Scheduling |
▶ Running
|
4 |
5 |
| Jan 30 → Feb 3 |
Scheduled |
▶ Running
|
2 |
7 |
| Feb 3 → Feb 3 |
Ready for Scheduling |
▶ Running
|
0 |
7 |
| Feb 3 → Feb 3 |
Scheduled |
▶ Running
|
0 |
7 |
| Feb 3 → Feb 5 |
Ready for Scheduling |
▶ Running
|
2 |
9 |
| Feb 5 → Feb 5 |
Scheduled |
▶ Running
|
0 |
9 |
| Feb 5 → Feb 6 |
Ready for Scheduling |
▶ Running
|
1 |
10 |
| Feb 6 → Feb 6 |
Scheduled |
▶ Running
|
0 |
10 |
| Feb 6 → Feb 10 |
Ready for Scheduling |
▶ Running
|
2 |
12 |
| Feb 10 → Feb 26 |
Scheduled |
▶ Running
|
11 |
23 |
| Feb 26 → Mar 2 |
Ready for Scheduling |
▶ Running
|
2 |
25 |
Coordinators
29.4 days
Over SLA
Created: Jan 25, 2026
Due: Dec 31, 2026
Completed: Mar 2, 2026 (304 days early)
⏱️
11.5d in Scheduled
Longest Stage
🔄
11 transitions
Status Changes
⚠️
18.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
11.5 days stuck in "Scheduled"
⏱️
Total Delay
18.3 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
13.8d
/ 1.0d SLA
Scheduled
15.6d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/25/2026 0921 CM ack msg; LM w/CC; 1112 CC avail; 1/26/2026 0927 LM w/Brooke re cnfm; 0947 Brooke cnfm; ack cnfm, LM w/CC; 1157 dates chg; LM w/CC; 1256 CC okay with chg; LM w/Brooke re cnfm; 1304 Brooke cnfm; ack cnfm, LM w/CC; 1/28/2026 1939 CM 2nd msg w/CC; 1202 CC ack cnfm; 2/3/2026 CC double booked ; 1248 LM w/CC ; BACKFILL NEEDED; 2/3/2026 1745 LM w/all available; 1749 SB decline; 2/4/2026 1654 LM w/Brooke re NAR; 2/4/2026 1801 Virginia cxl other assign - direct CC to Grady; 1846 LM w/CC; 1856 CC ack msg; 2/5/2026 1344 chf from W-F 1500-2300 to T-Th 1300-2100, F 0700-1500; 1416 ack msg; LM w/CC; 1419 CC okay; 1808 LM w/Brooke re cnfm; 2212 Brooke cnfm; 2/6/2026 0931 ack cnfm; LM w/CC; 2/10/2026 1342 CM 2nd msg w/CC; 1510 CC ack cnfm; 2/26/26 1106 assign pushed out; ack cxl, LM w/CC; 3/2/2026 1421 CM 2nd msg w/CC; 1422 CC ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
📅
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
1d 3h, 0m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
3d 7h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
1h 6m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
1d 5h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
21h 31m
📅
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
16h 41m, 0m
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
4d 5h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
15d 19h
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
4d 3h
Bottlenecks
Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Technician
Chandler Caudelle