Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339674 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 CPMC - Van Ness Campus — 1200 Van Ness Ave, San Francisco CA, 94109

Jan 25, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (28 biz days late)
Active: 34 biz days
🕐 Clock stopped: Canceled (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 25 → Jan 25, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 25 → Jan 25, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Jan 25 → Jan 29, 2026
4 business days (counted)
Running total: 4 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Jan 29 → Mar 13, 2026
30 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 25, 2026 Canceled: Mar 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 25 → Jan 25 Created ▶ Running 0 0
Jan 25 → Jan 25 Scheduled ▶ Running 0 0
Jan 25 → Jan 29 Ready for Scheduling ▶ Running 4 4
Jan 29 → Mar 13 Scheduled ▶ Running 30 34
Mar 13 → Mar 13 Ready for Scheduling ▶ Running 0 34
Coordinators 34.3d
✗ SLA Missed
Coordinators
34.3 days
Over SLA
Created: Jan 25, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
34.0 days Total Age
⏱️
30.1d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
31.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 203 days old
🚨
Primary Delay 30.1 days stuck in "Scheduled"
⏱️
Total Delay 31.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
30.1d / 2.0d SLA
Ready for Scheduling
4.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/25/2026 0933 LM w/RA, GS; 1/27/26 1223 RA avail; LM w/Jonathan re cnfm; 1/27/2026 1812 Jonathan cnfm; 1840 ack cnfm; LM w/RA; 1559 RA ack cnfm; 3/13/2026 1647 assign cxl; ack cxl; LM w/RA; 1704 RA ack cxl

Timeline

📋
▶
3 Work Order Created Jan 25, 9:34 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 29, 6:16 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 8h
🚨 30.7 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 13, 4:58 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 42d 21h
🚫
Status: Canceled by Caitlin Mcgee Mar 13, 6:43 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 1h 45m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 30.1 business days (threshold: 2.0 business days)
Exceeded by 28.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Rosemary Anderson
Scheduled
N/A
Created
Jan 25, 9:34 AM
Invoice #
N/A

Details