Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339675 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Orlando Health Wiregrass Ranch Hospital — 3000 Wiregrass Ranch Blvd, Wesley Chapel FL, 33543

Jan 25, 2026 → Apr 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (44 biz days late)
Active: 50 biz days
🕐 Clock stopped: Canceled (Apr 6, 2026)
▶ Clock Running
Status: Created
Jan 25 → Jan 25, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 25 → Jan 25, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 25 → Jan 28, 2026
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 26, 2026
20 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 24 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 17, 2026
12 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 36 of ? biz days used
14d
▶ Clock Running
Status: Billing Review
Mar 17 → Apr 6, 2026
14 business days (counted)
Running total: 50 of ? biz days used
Created: Jan 25, 2026 Canceled: Apr 6, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 25 → Jan 25 Created ▶ Running 0 0
Jan 25 → Jan 25 Scheduled ▶ Running 0 0
Jan 25 → Jan 28 Ready for Scheduling ▶ Running 3 3
Jan 28 → Feb 26 Scheduled ▶ Running 20 23
Feb 26 → Feb 27 Ready for Scheduling ▶ Running 1 24
Feb 27 → Feb 27 Scheduled ▶ Running 0 24
Feb 27 → Feb 27 Ready for Scheduling ▶ Running 0 24
Feb 27 → Mar 17 Scheduled ▶ Running 12 36
Mar 17 → Mar 17 Ready for Scheduling ▶ Running 0 36
Mar 17 → Apr 6 Billing Review ▶ Running 14 50
Coordinators 37.9d
Billing 15.0d
✗ SLA Missed
Coordinators
37.9 days
Over SLA
Billing
15.0 days
Over SLA
Created: Jan 25, 2026 Due: Dec 31, 2026 Completed: Apr 6, 2026 (269 days early)
📅
50.0 days Total Age
⏱️
20.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
43.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 203 days old
🚨
Primary Delay 20.7 days stuck in "Scheduled"
⏱️
Total Delay 43.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Scheduled
31.9d / 2.0d SLA
Billing Review
15.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/25/2026 0940 CM ack msg ; LM w/EJ; 1741 EJ decline; 1/26/2026 2045 CM LM w/MJ; 1/27/2026 2025 CM LM w/AF; 2030 AF decline; 2049 LM w/AW; 2053 AW avail - LM w/Maria re cnfm; 0957 Maria cnfm; ack cnfm, LM w/AW; 1308 AW ack cnfm; 2/26/26 0941 Tue shift added; LM w/AW; SW okay ; LM w/Maria re cnfm; 1739 Maria cnfm; ack cnfm; LM w/AW; 1838 AW ack cnfm; 3/16/2026 1732 assign cxl; 2103 ack cxl; LM w/AW; 2237 AW ack cxl

Timeline

📋
▶
2 Work Order Created Jan 25, 9:41 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 28, 1:23 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 3h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Wayne Rush Feb 26, 11:54 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 28d 22h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Feb 27, 5:36 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 1d 5h, 0m
🗓️
Status: Scheduled by Caitlin Mcgee Feb 27, 6:46 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 10m
🚨 11.7 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 16, 9:05 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 17d 1h
💵
Status: Billing Review by Wayne Rush Mar 17, 11:51 AM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 14h 45m
🚨 15.0 business days
🚫
Status: Canceled by Caitlin Mcgee Apr 6, 4:01 PM
From: Billing Review
To: Canceled
Duration in Previous: 20d 4h

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 20.7 business days (threshold: 2.0 business days)
Exceeded by 18.7 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Scheduled
Duration: 11.2 business days (threshold: 2.0 business days)
Exceeded by 9.2 business days
Billing Review
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Wetzel
Scheduled
N/A
Created
Jan 25, 9:41 AM
Invoice #
N/A

Details