Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339693 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 26, 2026 → Jan 26, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 2, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.8d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Billing
0.1 days
Created: Jan 26, 2026 Due: Feb 2, 2026 Completed: Jan 26, 2026 (7 days early)
📅
0.8 days Total Age
⏱️
1.5d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 108 days old
🚨
Primary Delay 1.5 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced fowler motor - replaced cpr isolator - tightened siderail cover screws
🔍 Technician Findings
found head of bed would not go up - fowler motor seized - found siderail covers covers loose
⚠️ Problem Description
Matthew Sebzda: repair request head of bed function inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 26, 8:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 26, 10:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 35m
⏱️
▶
2 3x Labor Added Jan 26, 2:54 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 31m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 27, 1:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 27m
📨
Status: Invoice Pending by Hannah Shaw Jan 27, 2:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 41m, 0m
🚨 14.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-252349

Bottlenecks

Assigned
Duration: 4.5 business hours (threshold: 4.0 business hours)
Exceeded by 0.5 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 26, 8:48 AM
Invoice #
SM-252349

Work Details (3)

Name Type Status Qty Amount Date
WL-03079150 Labor Open 1.25 $0.00 Jan 26, 2:54 PM
WL-03079151 Parts Open 1 $0.00 Jan 26, 2:54 PM
WL-03079152 Parts Open 1 $0.00 Jan 26, 2:54 PM

Details