Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339707 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Good Samaritan Hospital — 200 Exempla Cir, Lafayette CO, 80026

Jan 26, 2026 → Feb 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 14 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 15, 2026
12 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 26, 2026 Completed: Feb 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 28 Ready for Scheduling ▶ Running 2 2
Jan 28 → Feb 15 Scheduled ▶ Running 12 14
Coordinators 16.0d
Billing 3.4d
✗ SLA Missed
Coordinators
16.0 days
Over SLA
Billing
3.4 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Feb 15, 2026 (319 days early)
📅
15.0 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
15.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 10, 2026
Visit 2 Feb 11, 2026
Visit 3 Feb 12, 2026
Visit 4 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 15.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
13.0d / 2.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/2026 0917 CM LM w/Marcos; 0958 Marcos approves; 1433 NN okay to host; 1/27/2026 1922 CM LM w/LA; 1/28/26 1004 LA ack assign

Timeline

📋
▶
2 Work Order Created Jan 26, 9:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 28, 10:39 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 1h
🚨 11.0 business days
⏱️
▶
3 2x Labor Added Feb 11, 9:09 AM
2x Labor Added → 6x Expenses Added → 4x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
4x Labor Added Feb 13, 9:08 AM
Type: Labor, Expenses
Status: Open
Qty: 8, 5, 1
💵
2x Expenses Added Feb 13, 9:30 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
▶
2 2x Expenses Added Feb 15, 2:19 AM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Lilah Azizadah
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17d 15h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:48 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 52m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Feb 23, 4:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254580

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Lilah Azizadah
Scheduled
Feb 10, 8:00 AM
Created
Jan 26, 9:14 AM
Invoice #
SM-254580

Work Details (20)

Name Type Status Qty Amount Date
WL-03100609 Labor Open 8 $1,450.00 Feb 11, 9:09 AM
WL-03100610 Labor Open 8 $1,450.00 Feb 11, 9:09 AM
WL-03100615 Expenses Open 1 $184.40 Feb 11, 9:11 AM
WL-03100616 Expenses Open 1 $184.40 Feb 11, 9:11 AM
WL-03100611 Expenses Open 1 $80.00 Feb 11, 9:11 AM
WL-03100613 Expenses Open 1 $231.33 Feb 11, 9:11 AM
WL-03100612 Expenses Open 1 $471.17 Feb 11, 9:11 AM
WL-03100614 Expenses Open 1 $184.40 Feb 11, 9:11 AM
WL-03100621 Expenses Open 1 $639.00 Feb 11, 9:13 AM
WL-03100622 Expenses Open 1 $68.00 Feb 11, 9:13 AM
WL-03100623 Expenses Open 1 $68.00 Feb 11, 9:13 AM
WL-03100624 Expenses Open 1 $68.00 Feb 11, 9:13 AM
WL-03104624 Labor Open 8 $1,450.00 Feb 13, 9:08 AM
WL-03104625 Labor Open 5 $1,450.00 Feb 13, 9:08 AM
WL-03104626 Expenses Open 1 $68.00 Feb 13, 9:09 AM
WL-03104627 Expenses Open 1 $68.00 Feb 13, 9:09 AM
WL-03104687 Expenses Open 1 $184.40 Feb 13, 9:30 AM
WL-03104688 Expenses Open 1 $40.00 Feb 13, 9:30 AM
WL-03106395 Expenses Open 1 $19.52 Feb 15, 2:19 AM
WL-03106396 Expenses Open 1 $70.95 Feb 15, 2:19 AM

Details