Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339727 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Utah Valley Regional Hospital — 1034 N 500 W, Provo UT, 84604

Jan 26, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (49 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Apr 12, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 29, 2026
3 business days (counted)
Running total: 3 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Jan 29 → Apr 12, 2026
50 business days (counted)
Running total: 53 of ? biz days used
Created: Jan 26, 2026 Completed: Apr 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Jan 29 Ready for Scheduling ▶ Running 3 3
Jan 29 → Apr 12 Scheduled ▶ Running 50 53
Dispatch 0.0d
Coordinators 54.0d
Billing 2.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Apr 10, 2026 (265 days early)
📅
54.0 days Total Age
⏱️
51.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
54.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 6, 2026
Visit 2 Apr 7, 2026
Visit 3 Apr 8, 2026
Visit 4 Apr 9, 2026
Visit 5 Apr 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 51.0 days stuck in "Scheduled"
⏱️
Total Delay 54.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
51.0d / 2.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/26 1030 LM w/DR; 1012 DR avail; LM w/Inhae re cnfm; 1156 Inhae cnfm; ack cnfm, LM w/DR; 1/28/2026 1728 DR ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 26, 10:16 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 28, 7:02 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 8h
🚨 48.6 business days
⏱️
▶
3 Labor Added Apr 7, 1:17 PM
Labor Added → Labor Added → Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8.75
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
4 Labor Added Apr 8, 3:56 PM
Labor Added → Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
▶
2 3x Expenses Added Apr 8, 4:01 PM
3x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Apr 8, 5:03 PM
Type: Labor
Status: Open
Qty: 2
💵
Expenses Added Apr 8, 5:10 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Apr 8, 5:15 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.8 business days
⏱️
▶
3 Labor Added Apr 10, 11:25 AM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Apr 10, 11:59 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.0 business days
💵
▶
2 3x Expenses Added Apr 12, 10:10 AM
3x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Apr 12, 10:18 AM
Expenses Added → 4x Expenses Added → 2x Labor Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 9
✔️
Status: Completed by Diane Rovatsos Apr 12, 10:29 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 73d 14h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 16, 2:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Apr 17, 9:54 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 5m
💰
▶
2 Status: Invoiced Apr 17, 5:27 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259544

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 51.0 business days (threshold: 2.0 business days)
Exceeded by 49.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Apr 7, 9:00 AM
Created
Jan 26, 10:16 AM
Invoice #
SM-259544

Work Details (33)

Name Type Status Qty Amount Date
WL-03175984 Labor Open 8 $977.00 Apr 7, 1:17 PM
WL-03175991 Labor Open 8.75 $350.00 Apr 7, 1:19 PM
WL-03175993 Expenses Open 1 $137.33 Apr 7, 1:20 PM
WL-03178087 Labor Open 8 $977.00 Apr 8, 3:56 PM
WL-03178089 Labor Open 0.75 $30.00 Apr 8, 3:58 PM
WL-03178091 Labor Open 0.5 $20.00 Apr 8, 3:59 PM
WL-03178093 Labor Open 0.5 $20.00 Apr 8, 4:00 PM
WL-03178097 Expenses Open 1 $68.00 Apr 8, 4:01 PM
WL-03178096 Expenses Open 1 $68.00 Apr 8, 4:01 PM
WL-03178098 Expenses Open 1 $68.00 Apr 8, 4:01 PM
WL-03178101 Expenses Open 1 $190.10 Apr 8, 4:04 PM
WL-03178102 Expenses Open 1 $190.10 Apr 8, 4:04 PM
WL-03178103 Expenses Open 1 $200.41 Apr 8, 4:04 PM
WL-03178259 Labor Open 2 $0.00 Apr 8, 5:03 PM
WL-03178281 Expenses Open 1 $6.60 Apr 8, 5:10 PM
WL-03178316 Expenses Open 1 $661.70 Apr 8, 5:15 PM
WL-03181341 Labor Open 8 $977.00 Apr 10, 11:25 AM
WL-03181343 Labor Open 4 $977.00 Apr 10, 11:26 AM
WL-03181344 Labor Open 0.5 $20.00 Apr 10, 11:27 AM
WL-03181420 Labor Open 0.5 $20.00 Apr 10, 11:59 AM
WL-03181422 Labor Open 0.5 $20.00 Apr 10, 12:00 PM
WL-03183029 Expenses Open 1 $134.88 Apr 12, 10:10 AM
WL-03183027 Expenses Open 1 $68.00 Apr 12, 10:10 AM
WL-03183028 Expenses Open 1 $68.00 Apr 12, 10:10 AM
WL-03183030 Expenses Open 1 $340.73 Apr 12, 10:12 AM
WL-03183031 Expenses Open 1 $21.11 Apr 12, 10:12 AM
WL-03183032 Expenses Open 1 $271.52 Apr 12, 10:18 AM
WL-03183033 Expenses Open 1 $15.00 Apr 12, 10:20 AM
WL-03183034 Expenses Open 1 $15.00 Apr 12, 10:20 AM
WL-03183035 Expenses Open 1 $15.00 Apr 12, 10:20 AM
WL-03183036 Expenses Open 1 $15.00 Apr 12, 10:20 AM
WL-03183037 Labor Open 0.5 $20.00 Apr 12, 10:21 AM
WL-03183047 Labor Open 9 $360.00 Apr 12, 10:22 AM

Details