Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339730 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Utah Valley Regional Hospital — 1034 N 500 W, Provo UT, 84604

Jan 26, 2026 → Apr 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (54 biz days late)
Active: 58 biz days
🕐 Clock stopped: Completed (Apr 19, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 29, 2026
3 business days (counted)
Running total: 3 of ? biz days used
55d
▶ Clock Running
Status: Scheduled
Jan 29 → Apr 19, 2026
55 business days (counted)
Running total: 58 of ? biz days used
Created: Jan 26, 2026 Completed: Apr 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Jan 29 Ready for Scheduling ▶ Running 3 3
Jan 29 → Apr 19 Scheduled ▶ Running 55 58
Coordinators 59.0d
Billing 2.5d
✗ SLA Missed
Coordinators
59.0 days
Over SLA
Billing
2.5 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Apr 17, 2026 (258 days early)
📅
59.0 days Total Age
⏱️
56.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
59.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 13, 2026
Visit 2 Apr 14, 2026
Visit 3 Apr 15, 2026
Visit 4 Apr 16, 2026
Visit 5 Apr 17, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 56.0 days stuck in "Scheduled"
⏱️
Total Delay 59.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
56.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/26 1030 LM w/DR; 1012 DR avail; LM w/Inhae re cnfm; 1156 Inhae cnfm; ack cnfm, LM w/DR

Timeline

📋
▶
2 Work Order Created Jan 26, 10:19 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 28, 7:02 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 8h
🚨 54.6 business days
⏱️
▶
3 2x Labor Added Apr 15, 11:26 PM
2x Labor Added → 3x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.1 business days
⏱️
▶
3 Labor Added Apr 17, 3:04 PM
Labor Added → Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Apr 17, 3:10 PM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
2x Expenses Added Apr 17, 3:24 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 4x Expenses Added Apr 17, 3:41 PM
4x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 9.25
⏱️
Labor Added Apr 18, 12:46 PM
Type: Labor
Status: Open
Qty: 9
💵
▶
2 4x Expenses Added Apr 18, 1:50 PM
4x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Apr 19, 10:36 AM
Type: Labor
Status: Open
Qty: 0.5
💵
2x Expenses Added Apr 19, 11:37 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Diane Rovatsos Apr 19, 11:46 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 80d 15h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 23, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Apr 24, 10:01 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 50m
🧾
▶
2 Invoice Created Apr 24, 5:20 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 18m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 56.0 business days (threshold: 2.0 business days)
Exceeded by 54.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Apr 14, 9:00 AM
Created
Jan 26, 10:19 AM
Invoice #
SM-260113

Work Details (32)

Name Type Status Qty Amount Date
WL-03188033 Labor Open 8 $977.00 Apr 15, 11:26 PM
WL-03188038 Labor Open 8 $977.00 Apr 15, 11:26 PM
WL-03188042 Expenses Open 1 $169.00 Apr 15, 11:27 PM
WL-03188044 Expenses Open 1 $199.00 Apr 15, 11:27 PM
WL-03188043 Expenses Open 1 $179.00 Apr 15, 11:27 PM
WL-03188049 Expenses Open 1 $68.00 Apr 15, 11:28 PM
WL-03188048 Expenses Open 1 $68.00 Apr 15, 11:28 PM
WL-03188050 Expenses Open 1 $68.00 Apr 15, 11:28 PM
WL-03190901 Labor Open 8 $977.00 Apr 17, 3:04 PM
WL-03190904 Labor Open 4 $977.00 Apr 17, 3:05 PM
WL-03190912 Labor Open 0.5 $20.00 Apr 17, 3:07 PM
WL-03190913 Labor Open 0.5 $20.00 Apr 17, 3:08 PM
WL-03190915 Labor Open 0.5 $20.00 Apr 17, 3:10 PM
WL-03190922 Labor Open 0.5 $20.00 Apr 17, 3:12 PM
WL-03190926 Labor Open 0.5 $20.00 Apr 17, 3:15 PM
WL-03190949 Expenses Open 1 $68.00 Apr 17, 3:24 PM
WL-03190948 Expenses Open 1 $68.00 Apr 17, 3:24 PM
WL-03190975 Expenses Open 1 $196.58 Apr 17, 3:41 PM
WL-03190976 Expenses Open 1 $26.83 Apr 17, 3:41 PM
WL-03190977 Expenses Open 1 $130.78 Apr 17, 3:41 PM
WL-03190978 Expenses Open 1 $137.98 Apr 17, 3:41 PM
WL-03190985 Labor Open 9.25 $370.00 Apr 17, 3:46 PM
WL-03191865 Labor Open 9 $360.00 Apr 18, 12:46 PM
WL-03191880 Expenses Open 1 $15.00 Apr 18, 1:50 PM
WL-03191881 Expenses Open 1 $15.00 Apr 18, 1:50 PM
WL-03191882 Expenses Open 1 $15.00 Apr 18, 1:50 PM
WL-03191883 Expenses Open 1 $15.00 Apr 18, 1:50 PM
WL-03191889 Expenses Open 1 $865.55 Apr 18, 1:52 PM
WL-03192071 Labor Open 0.5 $20.00 Apr 19, 10:36 AM
WL-03192072 Labor Open 0.5 $20.00 Apr 19, 10:37 AM
WL-03192086 Expenses Open 1 $214.00 Apr 19, 11:37 AM
WL-03192087 Expenses Open 1 $108.34 Apr 19, 11:37 AM

Details