Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339731 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Intermountain Health Care — 5252 Intermountain Drive, Murray UT, 84107

Jan 26, 2026 → May 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (74 biz days late)
Active: 78 biz days
🕐 Clock stopped: Completed (May 17, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 29, 2026
3 business days (counted)
Running total: 3 of ? biz days used
75d
▶ Clock Running
Status: Scheduled
Jan 29 → May 17, 2026
75 business days (counted)
Running total: 78 of ? biz days used
Created: Jan 26, 2026 Completed: May 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Jan 29 Ready for Scheduling ▶ Running 3 3
Jan 29 → May 17 Scheduled ▶ Running 75 78
Dispatch 0.0d
Coordinators 79.0d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
79.0 days
Over SLA
Billing
1.6 days
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: May 15, 2026 (230 days early)
📅
79.0 days Total Age
⏱️
76.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
79.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 May 11, 2026
Visit 2 May 12, 2026
Visit 3 May 13, 2026
Visit 4 May 14, 2026
Visit 5 May 15, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 76.0 days stuck in "Scheduled"
⏱️
Total Delay 79.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
76.0d / 2.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/26 1030 LM w/DR; 1012 DR avail; LM w/Inhae re cnfm; 1156 Inhae cnfm; ack cnfm, LM w/DR; ; 1/28/2026 1728 DR ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 26, 10:24 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 28, 7:03 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Diane Rovatsos
🚨 74.6 business days
⏱️
▶
4 2x Labor Added May 13, 1:35 PM
2x Labor Added → 3x Expenses Added → 3x Expenses Added → 2x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added May 13, 1:45 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added May 14, 3:24 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added May 15, 3:36 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added May 15, 3:41 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
Expenses Added May 15, 3:50 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
▶
3 2x Expenses Added May 17, 10:18 AM
2x Expenses Added → 2x Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added May 17, 10:58 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added May 17, 11:28 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added May 17, 11:35 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added May 17, 11:42 AM
Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8.5
✔️
Status: Completed by Diane Rovatsos
From: Scheduled
To: Completed
Duration in Previous: 108d 15h
🏁
Status: Closed by Diane Rovatsos May 17, 11:48 AM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 21, 3:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Hannah Shaw May 21, 6:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 48m
🧾
▶
2 Invoice Created May 22, 4:54 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 42m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 76.0 business days (threshold: 2.0 business days)
Exceeded by 74.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
May 12, 9:00 AM
Created
Jan 26, 10:24 AM
Invoice #
SM-262611

Work Details (32)

Name Type Status Qty Amount Date
WL-03224826 Labor Open 8 $977.00 May 13, 1:35 PM
WL-03224830 Labor Open 8 $977.00 May 13, 1:36 PM
WL-03224838 Expenses Open 1 $68.00 May 13, 1:37 PM
WL-03224839 Expenses Open 1 $68.00 May 13, 1:37 PM
WL-03224840 Expenses Open 1 $68.00 May 13, 1:37 PM
WL-03224843 Expenses Open 1 $270.30 May 13, 1:38 PM
WL-03224842 Expenses Open 1 $270.30 May 13, 1:38 PM
WL-03224841 Expenses Open 1 $243.74 May 13, 1:38 PM
WL-03224852 Expenses Open 1 $3.00 May 13, 1:39 PM
WL-03224851 Expenses Open 1 $3.00 May 13, 1:39 PM
WL-03224863 Expenses Open 1 $114.27 May 13, 1:45 PM
WL-03226607 Labor Open 8 $977.00 May 14, 3:24 PM
WL-03226619 Expenses Open 1 $3.00 May 14, 3:29 PM
WL-03226622 Expenses Open 1 $855.33 May 14, 3:30 PM
WL-03228121 Labor Open 4 $977.00 May 15, 3:36 PM
WL-03228130 Labor Open 0.5 $20.00 May 15, 3:37 PM
WL-03228139 Labor Open 0.5 $20.00 May 15, 3:38 PM
WL-03228162 Labor Open 0.75 $30.00 May 15, 3:41 PM
WL-03228169 Labor Open 0.5 $20.00 May 15, 3:42 PM
WL-03228171 Labor Open 0.5 $20.00 May 15, 3:42 PM
WL-03228172 Labor Open 0.5 $20.00 May 15, 3:43 PM
WL-03228182 Expenses Open 1 $374.22 May 15, 3:50 PM
WL-03229276 Expenses Open 1 $5.00 May 17, 10:18 AM
WL-03229277 Expenses Open 1 $5.00 May 17, 10:19 AM
WL-03229278 Expenses Open 1 $68.00 May 17, 10:20 AM
WL-03229279 Expenses Open 1 $68.00 May 17, 10:20 AM
WL-03229280 Expenses Open 1 $21.87 May 17, 10:21 AM
WL-03229284 Expenses Open 1 $137.80 May 17, 10:58 AM
WL-03229301 Expenses Open 1 $288.30 May 17, 11:28 AM
WL-03229322 Labor Open 0.5 $20.00 May 17, 11:35 AM
WL-03229332 Labor Open 11.25 $450.00 May 17, 11:42 AM
WL-03229336 Labor Open 8.5 $340.00 May 17, 11:44 AM

Details