Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339744 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Harbor Hospital Center — 3001 S Hanover St, Baltimore MD, 21225

Jan 26, 2026 → Mar 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (195 biz days early)
Active: 38 biz days
🕐 Clock stopped: Completed (Mar 22, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 27 → Jan 27, 2026
0 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Mar 9, 2026
28 business days (counted)
Running total: 29 of ? biz days used
9d
▶ Clock Running
Status: On Hold
Mar 9 → Mar 20, 2026
9 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 22, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Jan 26, 2026 Completed: Mar 22, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 27 Created ▶ Running 1 1
Jan 27 → Jan 27 Ready for Release ⏸ Paused 0 —
Jan 27 → Mar 9 Ready for Scheduling ▶ Running 28 29
Mar 9 → Mar 20 On Hold ▶ Running 9 38
Mar 20 → Mar 22 Scheduled ▶ Running 0 38
Dispatch 2.0d
Holding 9.7d (excluded)
Coordinators 29.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
9.7 days
Coordinators
29.1 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Mar 22, 2026 (284 days early)
📅
39.0 days Total Age
⏱️
28.5d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
32.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 28.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 32.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
0.1d
Ready for Scheduling
28.5d / 1.0d SLA
On Hold
9.6d
Scheduled
0.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/09/2026 SRobinson- All devices on this case are completed. Requesting cancellation.

02/16/2026 RArnold - WO to stay open until all devices have been completed on this case

02/03/2026 RFosbury this WO is a clone and can be canceled. Created to send two FSEs, but plans changed.

01/21/2026 RFosbury received email from Lacurtis.Johnson@medstar.net confirming FSE onste Jan 29th

🔧 Work Performed
no work Performed
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jan 26, 10:52 AM
Work Order: WO-01339744
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Rich Fosbury Jan 27, 1:33 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 2h
📅
Status: Ready for Scheduling by Mary Hamersley Jan 27, 2:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 1h 7m
🚨 29.0 business days
⏸️
Status: On Hold by Shelby Robinson Mar 9, 3:07 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 40d 23h
🚨 10.0 business days
👷
▶
3 Technician Assigned Mar 20, 3:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-20T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 11d 0h
⏳ 1.0 business days
⏱️
▶
2 Labor Added Mar 22, 2:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 22h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 11:31 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 21h, 0m
⏳ 2.9 business days
🧾
Invoice Created Mar 30, 6:54 AM
Invoice Number: SM-257485

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 28.5 business days (threshold: 1.0 business days)
Exceeded by 27.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Mar 20, 8:00 AM
Created
Jan 26, 10:52 AM
Invoice #
SM-257485

Work Details (1)

Name Type Status Qty Amount Date
WL-03154663 Labor Open 0.016666666666667 $0.00 Mar 22, 2:04 PM

Details