Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339764 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Cooperman Barnabas Medical Center — 94 Old Short Hills Rd., Livingston NJ, 07039

Jan 26, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 2, 2026
24 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 26, 2026 Completed: Mar 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0
Jan 26 → Mar 2 Scheduled ▶ Running 24 24
Dispatch 0.0d
Coordinators 24.8d
Billing 3.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.8 days
Over SLA
Billing
3.3 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Mar 2, 2026 (304 days early)
📅
24.8 days Total Age
⏱️
24.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
25.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 25, 2026
Visit 2 Feb 26, 2026
Visit 3 Feb 27, 2026
Visit 4 Feb 28, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 24.4 days stuck in "Scheduled"
⏱️
Total Delay 25.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
24.4d / 2.0d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/26 1200 LM w/MJ; 1157 MJ avail; LM w/Cookie re cnfm; 1336 Cookie cnfm; ack cnfm, LM w/MJ; 1421 MJ ack cnfm; 2/23/2026 MJ travel delays; 1000 LM w/Cookie; 1158 Cookie proposes chg from T-F 1500-2300 to Wednesday, 4p-12a, Thursday, 3p-11, Friday, 3p-11p and Saturday 11a-7p; 1201 LM w/MJ; 1208 MJ okay; 1255 LM w/Cookie re cnfm

Timeline

📋
▶
3 Work Order Created Jan 26, 11:49 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 26, 3:33 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 43m
🚨 20.0 business days
📅
Dispatch Scheduled by Caitlin Mcgee Feb 23, 12:59 PM
Scheduled For: 2026-02-25T22:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 26, 7:55 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 0.25
⏱️
▶
2 Labor Added Feb 26, 8:01 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Feb 26, 8:11 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added Feb 26, 8:28 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
4x Expenses Added Feb 26, 8:50 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.4 business days
⏱️
▶
2 2x Labor Added Feb 28, 4:19 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
▶
3 2x Labor Added Feb 28, 4:26 PM
2x Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6
💵
Expenses Added Feb 28, 4:32 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.3 business days
💵
▶
4 Expenses Added Mar 2, 2:12 AM
Expenses Added → Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
4 2x Expenses Added Mar 2, 2:19 AM
2x Expenses Added → 2x Expenses Added → Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Mar 2, 2:26 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Mary Joseph
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 34d 10h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 10:49 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 23m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:48 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255848

Bottlenecks

Scheduled
Duration: 24.4 business days (threshold: 2.0 business days)
Exceeded by 22.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mary Joseph
Scheduled
Feb 25, 5:00 PM
Created
Jan 26, 11:49 AM
Invoice #
SM-255848

Work Details (33)

Name Type Status Qty Amount Date
WL-03122161 Labor Open 7.5 $300.00 Feb 26, 7:55 PM
WL-03122177 Labor Open 0.5 $20.00 Feb 26, 7:58 PM
WL-03122183 Labor Open 0.25 $830.00 Feb 26, 7:59 PM
WL-03122187 Labor Open 8 $76.00 Feb 26, 8:01 PM
WL-03122188 Labor Open 1 $40.00 Feb 26, 8:03 PM
WL-03122197 Labor Open 0.5 $20.00 Feb 26, 8:11 PM
WL-03122238 Labor Open 0.5 $830.00 Feb 26, 8:28 PM
WL-03122239 Labor Open 8 $76.00 Feb 26, 8:29 PM
WL-03122243 Labor Open 0.5 $20.00 Feb 26, 8:31 PM
WL-03122272 Expenses Open 1 $68.00 Feb 26, 8:50 PM
WL-03122273 Expenses Open 1 $68.00 Feb 26, 8:51 PM
WL-03122274 Expenses Open 1 $68.00 Feb 26, 8:51 PM
WL-03122275 Expenses Open 1 $68.00 Feb 26, 8:51 PM
WL-03124692 Labor Open 0.5 $20.00 Feb 28, 4:19 PM
WL-03124693 Labor Open 0.5 $895.00 Feb 28, 4:20 PM
WL-03124694 Labor Open 8 $76.00 Feb 28, 4:21 PM
WL-03124695 Labor Open 0.5 $20.00 Feb 28, 4:21 PM
WL-03124697 Labor Open 0.5 $20.00 Feb 28, 4:26 PM
WL-03124698 Labor Open 3 $895.00 Feb 28, 4:27 PM
WL-03124699 Labor Open 5 $76.00 Feb 28, 4:28 PM
WL-03124700 Labor Open 6 $240.00 Feb 28, 4:30 PM
WL-03124702 Expenses Open 1 $213.20 Feb 28, 4:32 PM
WL-03125575 Expenses Open 1 $337.01 Mar 2, 2:12 AM
WL-03125577 Expenses Open 1 $20.37 Mar 2, 2:13 AM
WL-03125578 Expenses Open 1 $405.87 Mar 2, 2:14 AM
WL-03125579 Expenses Open 1 $14.00 Mar 2, 2:15 AM
WL-03125580 Expenses Open 1 $7.00 Mar 2, 2:19 AM
WL-03125581 Expenses Open 1 $7.00 Mar 2, 2:20 AM
WL-03125583 Expenses Open 1 $25.59 Mar 2, 2:21 AM
WL-03125584 Expenses Open 1 $25.59 Mar 2, 2:21 AM
WL-03125585 Expenses Open 1 $220.40 Mar 2, 2:23 AM
WL-03125586 Expenses Open 1 $209.85 Mar 2, 2:24 AM
WL-03125587 Expenses Open 1 $15.92 Mar 2, 2:26 AM

Details