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WO-01339825 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Bon Secours St. Francis Medical Ctr — 1 St. Francis Dr., Greenville SC, 29601

Jan 26, 2026 → Apr 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (59 biz days late)
Active: 63 biz days
🕐 Clock stopped: Completed (Apr 25, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 4, 2026
7 business days (counted)
Running total: 7 of ? biz days used
56d
▶ Clock Running
Status: Scheduled
Feb 4 → Apr 25, 2026
56 business days (counted)
Running total: 63 of ? biz days used
Created: Jan 26, 2026 Completed: Apr 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Feb 4 Ready for Scheduling ▶ Running 7 7
Feb 4 → Apr 25 Scheduled ▶ Running 56 63
Dispatch 0.0d
Coordinators 64.3d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
64.3 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Apr 25, 2026 (250 days early)
📅
63.7 days Total Age
⏱️
56.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
64.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 20, 2026
Visit 2 Apr 21, 2026
Visit 3 Apr 22, 2026
Visit 4 Apr 23, 2026
Visit 5 Apr 24, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 56.6 days stuck in "Scheduled"
⏱️
Total Delay 64.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.7d / 1.0d SLA
Scheduled
56.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/2026 1218 CM ack msg ; LM w/SR; 1601 SR unavail; 1/27/2026 1948 CM LM w/EJ; 1/28/2027 1217 LM w/Megan re compliance; 1/28/2026 2007 CM LM w/TN; 1/29/2026 2027 LM w/ES, AW; 2/3/2026 1749 LM w/BB, JeB, SC, SS; 1750 BB decline; 1800 JeB avail; 1856 LM w/Megan re cnfm; 1923 Megan cnfm; 1954 ack cnfm; LM w/JeB; 1359 JeB ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 26, 1:19 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Feb 4, 2:18 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 9d 0h
🚨 55.0 business days
⏱️
▶
4 Labor Added Apr 22, 6:16 PM
Labor Added → 2x Labor Added → 2x Labor Added → 2x Travel Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667, 8
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.016666666666667
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 31
💵
6x Expenses Added Apr 22, 6:24 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Apr 22, 6:41 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.7 business days
⏱️
2x Labor Added Apr 25, 2:11 PM
Type: Labor
Status: Open
Qty: 0.016666666666667, 8
⏱️
▶
3 Labor Added Apr 25, 2:36 PM
Labor Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Apr 25, 2:49 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Apr 25, 3:02 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Jerry Brewer Apr 25, 3:59 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 80d 0h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:15 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 15m
🧾
▶
2 Invoice Created May 1, 4:41 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 5h 26m

Bottlenecks

Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Scheduled
Duration: 56.6 business days (threshold: 2.0 business days)
Exceeded by 54.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jerry Brewer
Scheduled
Apr 21, 4:00 PM
Created
Jan 26, 1:19 PM
Invoice #
SM-260767

Work Details (25)

Name Type Status Qty Amount Date
WL-03196660 Labor Open 6.75 $270.00 Apr 22, 6:16 PM
WL-03196661 Labor Open 0.016666666666667 $830.00 Apr 22, 6:17 PM
WL-03196664 Labor Open 8 $76.00 Apr 22, 6:18 PM
WL-03196665 Labor Open 8 $76.00 Apr 22, 6:18 PM
WL-03196670 Labor Open 0.016666666666667 $830.00 Apr 22, 6:19 PM
WL-03196672 Travel Open 31 $22.32 Apr 22, 6:20 PM
WL-03196673 Travel Open 31 $22.32 Apr 22, 6:20 PM
WL-03196686 Expenses Open 1 $68.00 Apr 22, 6:24 PM
WL-03196683 Expenses Open 1 $68.00 Apr 22, 6:24 PM
WL-03196684 Expenses Open 1 $68.00 Apr 22, 6:24 PM
WL-03196685 Expenses Open 1 $68.00 Apr 22, 6:24 PM
WL-03196687 Expenses Open 1 $68.00 Apr 22, 6:24 PM
WL-03196688 Expenses Open 1 $68.00 Apr 22, 6:24 PM
WL-03196728 Expenses Open 1 $350.41 Apr 22, 6:41 PM
WL-03196727 Expenses Open 1 $350.41 Apr 22, 6:41 PM
WL-03201043 Labor Open 0.016666666666667 $830.00 Apr 25, 2:11 PM
WL-03201044 Labor Open 8 $76.00 Apr 25, 2:12 PM
WL-03201055 Labor Open 7.5 $300.00 Apr 25, 2:36 PM
WL-03201056 Expenses Open 1 $192.67 Apr 25, 2:37 PM
WL-03201057 Expenses Open 1 $113.75 Apr 25, 2:38 PM
WL-03201059 Expenses Open 1 $133.50 Apr 25, 2:49 PM
WL-03201060 Expenses Open 1 $134.47 Apr 25, 2:49 PM
WL-03201061 Expenses Open 1 $132.55 Apr 25, 2:49 PM
WL-03201058 Expenses Open 1 $114.29 Apr 25, 2:49 PM
WL-03201064 Expenses Open 1 $17.63 Apr 25, 3:02 PM

Details