Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339826 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Bon Secours St. Francis Medical Ctr — 1 St. Francis Dr., Greenville SC, 29601

Jan 26, 2026 → May 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 68 biz days
🕐 Clock stopped: Completed (May 2, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 30, 2026
4 business days (counted)
Running total: 4 of ? biz days used
64d
▶ Clock Running
Status: Scheduled
Jan 30 → May 2, 2026
64 business days (counted)
Running total: 68 of ? biz days used
Created: Jan 26, 2026 Completed: May 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Jan 30 Ready for Scheduling ▶ Running 4 4
Jan 30 → May 2 Scheduled ▶ Running 64 68
Coordinators 68.9d
Billing 4.6d
✗ SLA Missed
Coordinators
68.9 days
Over SLA
Billing
4.6 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: May 2, 2026 (243 days early)
📅
68.7 days Total Age
⏱️
65.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
70.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026
Visit 3 Apr 29, 2026
Visit 4 Apr 30, 2026
Visit 5 May 1, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 65.0 days stuck in "Scheduled"
⏱️
Total Delay 70.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.9d / 1.0d SLA
Scheduled
65.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/2026 1218 CM ack msg ; LM w/SR; 1601 SR avail; 1837 LM w/Megan re cnfm; 1/27/2026 1417 Megan cnfm; 1646 ack cnfm; LM w/SR; 1/29/2026 1938 CM 2nd msg w/SR; 2003 SR ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 26, 1:20 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 29, 8:39 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 7h
🚨 63.4 business days
⏱️
▶
4 Labor Added Apr 29, 9:51 AM
Labor Added → 2x Travel Added → 4x Expenses Added → 2x Labor Added
🚗
2x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 290, 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667, 8
⏱️
2x Labor Added Apr 29, 9:57 AM
Type: Labor
Status: Open
Qty: 8, 0.016666666666667
⏳ 3.0 business days
⏱️
▶
4 2x Labor Added May 2, 7:51 AM
2x Labor Added → Labor Added → Travel Added → 4x Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
🚗
Travel Added
Type: Travel
Status: Open
Qty: 290
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Suzan Ringer May 2, 7:56 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 92d 10h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 7h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 10m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced May 12, 1:04 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261504

Bottlenecks

Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Scheduled
Duration: 65.0 business days (threshold: 2.0 business days)
Exceeded by 63.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Suzan Ringer
Scheduled
Apr 28, 4:00 PM
Created
Jan 26, 1:20 PM
Invoice #
SM-261504

Work Details (19)

Name Type Status Qty Amount Date
WL-03205072 Labor Open 5.5 $220.00 Apr 29, 9:51 AM
WL-03205073 Travel Open 290 $208.80 Apr 29, 9:52 AM
WL-03205074 Expenses Open 1 $68.00 Apr 29, 9:53 AM
WL-03205078 Expenses Open 1 $68.00 Apr 29, 9:54 AM
WL-03205075 Expenses Open 1 $68.00 Apr 29, 9:54 AM
WL-03205076 Expenses Open 1 $68.00 Apr 29, 9:54 AM
WL-03205077 Expenses Open 1 $68.00 Apr 29, 9:54 AM
WL-03205080 Labor Open 0.016666666666667 $830.00 Apr 29, 9:55 AM
WL-03205081 Labor Open 8 $76.00 Apr 29, 9:56 AM
WL-03205083 Labor Open 8 $76.00 Apr 29, 9:57 AM
WL-03205084 Labor Open 0.016666666666667 $830.00 Apr 29, 9:57 AM
WL-03212146 Labor Open 0.016666666666667 $830.00 May 2, 7:51 AM
WL-03212147 Labor Open 8 $76.00 May 2, 7:51 AM
WL-03212148 Labor Open 5 $200.00 May 2, 7:52 AM
WL-03212149 Travel Open 290 $208.80 May 2, 7:53 AM
WL-03212150 Expenses Open 1 $209.05 May 2, 7:55 AM
WL-03212151 Expenses Open 1 $209.05 May 2, 7:55 AM
WL-03212152 Expenses Open 1 $209.05 May 2, 7:55 AM
WL-03212153 Expenses Open 1 $209.05 May 2, 7:55 AM

Details