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WO-01339828 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Bon Secours St. Francis Medical Ctr — 1 St. Francis Dr., Greenville SC, 29601

Jan 26, 2026 → May 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (74 biz days late)
Active: 78 biz days
🕐 Clock stopped: Completed (May 17, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 30, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 4 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Jan 31 → Feb 13, 2026
10 business days (counted)
Running total: 14 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Feb 13 → Apr 1, 2026
32 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 1 → Apr 2, 2026
1 business day (counted)
Running total: 47 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Apr 2 → May 17, 2026
31 business days (counted)
Running total: 78 of ? biz days used
Created: Jan 26, 2026 Completed: May 17, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Jan 30 Ready for Scheduling ▶ Running 4 4
Jan 30 → Jan 31 Scheduled ▶ Running 0 4
Jan 31 → Feb 13 Ready for Scheduling ▶ Running 10 14
Feb 13 → Apr 1 Scheduled ▶ Running 32 46
Apr 1 → Apr 2 Ready for Scheduling ▶ Running 1 47
Apr 2 → May 17 Scheduled ▶ Running 31 78
Coordinators 81.1d
Billing 1.6d
✗ SLA Missed
Coordinators
81.1 days
Over SLA
Billing
1.6 days
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: May 17, 2026 (228 days early)
📅
78.7 days Total Age
⏱️
32.5d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
76.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 May 11, 2026
Visit 2 May 12, 2026
Visit 3 May 13, 2026
Visit 4 May 14, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 32.5 days stuck in "Scheduled"
⏱️
Total Delay 76.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
15.6d / 1.0d SLA
Scheduled
65.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/2026 1218 CM ack msg ; M w/SR; ; SR other shift1/27/2026 1948 CM LM w/EJ; 1/28/2027 1217 LM w/Megan re compliance; 1/29/2026 2030 LM w/EZ; 2027 NN avail; 2037 NN avail; 2045 LM w/Megan re cnfm; 1/30/2026 RC error on open shift; 1000 Megan req. chg from 1500-2300 to 1100-1900 , add S 1300-2100; 1325 LM w/NN; 1330 NN unavail S, can do 1100-1900 only W-F; 1905 LM w/Megan re cnfm; 2/2/26 1430 Megan decline; LM w/NN; 2/10/2026 1403 SG avail; 1414 LM w/Megan re cnfm; 2/11/2026 1314 Megan cnfm; 1338 ack cnfm; LM w/SG; 2/13/2026 1453 CM LM w/SG; 1455 SG ack cnfm; 4/1/2026 Need to backfill per Philips (out of region); 4/1/2206 1406 SS avail T-Th; 1547 LM w/Megan re cnfm; 1705 Megan asking for F - referencing avail w/8 other educators open; LM re: only SS; 4/2/26 1038 Megan cnfm; ack cnfm, LM w/SS; 1123 SS ack cnfm; 5/14/2026 1300 SS leaving site early due to family emergency ; 1415 CM spoke with Megan

Timeline

📋
▶
2 Work Order Created Jan 26, 1:23 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 29, 8:42 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 7h
👷
Technician Assigned by Caitlin Mcgee Jan 30, 1:19 PM
Technician: CSOL Admin
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 30, 7:00 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 22h 18m
🚨 10.6 business days
👷
▶
2 Technician Assigned Feb 13, 3:05 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 20h
🚨 33.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 1, 2:46 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 46d 22h
👷
▶
2 Technician Assigned Apr 2, 11:45 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20h 58m
🚨 27.0 business days
💵
Expenses Added May 10, 8:11 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
5x Labor Added May 12, 12:20 PM
Type: Labor
Status: Open
Qty: 8.5, 0.5, 3
💵
3x Expenses Added May 12, 12:50 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
7x Labor Added May 16, 12:00 PM
Type: Labor
Status: Open
Qty: 0.5, 3, 7.5
💵
14x Expenses Added May 16, 12:46 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 45
💵
3x Expenses Added May 17, 11:57 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Sabrina Schweitzer May 17, 12:10 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 45d 0h, 0m
💵
Expenses Added May 17, 12:19 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 21, 3:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Hannah Shaw May 21, 6:09 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 46m
🧾
▶
2 Invoice Created May 22, 5:00 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 50m

Bottlenecks

Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 32.5 business days (threshold: 2.0 business days)
Exceeded by 30.5 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sabrina Schweitzer
Scheduled
May 12, 12:00 PM
Created
Jan 26, 1:23 PM
Invoice #
SM-262606

Work Details (34)

Name Type Status Qty Amount Date
WL-03220963 Expenses Open 1 $0.00 May 10, 8:11 AM
WL-03223079 Labor Open 8.5 $340.00 May 12, 12:20 PM
WL-03223080 Labor Open 0.5 $20.00 May 12, 12:20 PM
WL-03223081 Labor Open 3 $830.00 May 12, 12:20 PM
WL-03223082 Labor Open 5 $76.00 May 12, 12:20 PM
WL-03223083 Labor Open 0.5 $20.00 May 12, 12:20 PM
WL-03223116 Expenses Open 1 $68.00 May 12, 12:50 PM
WL-03223117 Expenses Open 1 $68.00 May 12, 12:50 PM
WL-03223118 Expenses Open 1 $3.00 May 12, 12:50 PM
WL-03228964 Labor Open 0.5 $20.00 May 16, 12:00 PM
WL-03228965 Labor Open 3 $830.00 May 16, 12:00 PM
WL-03228966 Labor Open 5 $76.00 May 16, 12:00 PM
WL-03228967 Labor Open 0.5 $20.00 May 16, 12:00 PM
WL-03228968 Labor Open 0.5 $20.00 May 16, 12:00 PM
WL-03228969 Labor Open 3 $830.00 May 16, 12:00 PM
WL-03228971 Labor Open 7.5 $300.00 May 16, 12:00 PM
WL-03228982 Expenses Open 1 $68.00 May 16, 12:46 PM
WL-03228983 Expenses Open 1 $68.00 May 16, 12:46 PM
WL-03228984 Expenses Open 1 $3.00 May 16, 12:46 PM
WL-03228985 Expenses Open 1 $3.00 May 16, 12:46 PM
WL-03228986 Expenses Open 1 $179.31 May 16, 12:46 PM
WL-03228987 Expenses Open 1 $179.31 May 16, 12:46 PM
WL-03228988 Expenses Open 1 $179.31 May 16, 12:46 PM
WL-03228989 Expenses Open 1 $179.31 May 16, 12:46 PM
WL-03228990 Expenses Open 1 $7.57 May 16, 12:46 PM
WL-03228991 Expenses Open 1 $16.47 May 16, 12:46 PM
WL-03228993 Expenses Open 1 $50.00 May 16, 12:46 PM
WL-03228994 Expenses Open 1 $99.00 May 16, 12:46 PM
WL-03228995 Travel Open 45 $32.40 May 16, 12:46 PM
WL-03228996 Travel Open 45 $32.40 May 16, 12:46 PM
WL-03229356 Expenses Open 1 $151.64 May 17, 11:57 AM
WL-03229358 Expenses Open 1 $731.55 May 17, 11:57 AM
WL-03229359 Expenses Open 1 $40.74 May 17, 11:57 AM
WL-03229369 Expenses Open 1 $0.00 May 17, 12:19 PM

Details