📍 Bon Secours St. Francis Medical Ctr — 1 St. Francis Dr., Greenville SC, 29601
Jan 26, 2026 → May 17, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (74 biz days late)
Active: 78 biz days
🕐 Clock stopped: Completed (May 17, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 30, 2026
4 business days (counted)
Running total: 4 of ? biz days used
74d
▶ Clock Running
Status: Scheduled
Jan 30 → May 17, 2026
74 business days (counted)
Running total: 78 of ? biz days used
Created: Jan 26, 2026Completed: May 17, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 26 → Jan 26
Created
▶ Running
0
0
Jan 26 → Jan 26
Scheduled
▶ Running
0
0
Jan 26 → Jan 30
Ready for Scheduling
▶ Running
4
4
Jan 30 → May 17
Scheduled
▶ Running
74
78
Coordinators79.4d
Billing1.6d
✗ SLA Missed
Coordinators
79.4 days
Over SLA
Billing
1.6 days
Created: Jan 26, 2026
Due: Dec 31, 2026
Completed: May 17, 2026 (228 days early)
📅
78.7 daysTotal Age
⏱️
74.7d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
79.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
30 linesWork Details
🚩
6 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1May 11, 2026
Visit 2May 12, 2026
Visit 3May 13, 2026
Visit 4May 14, 2026
Visit 5May 15, 2026
Visit 6May 16, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay74.7 days stuck in "Scheduled"
⏱️
Total Delay79.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.7d / 1.0d SLA
Scheduled
74.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/26/2026 1218 CM ack msg ; LM w/SR; 1601 SR avail; 1837 LM w/Megan re cnfm; 1/27/2026 1417 Megan cnfm; 1646 ack cnfm; LM w/SR; 1/29/2026 1938 CM 2nd msg w/SR; 2003 SR ack cnfm
📅
symplr
May 16, 2026 2:00pm – 10:00pm
Work Order: WO-01339830
Location: Bon Secours St. Francis Medical Ctr
Address: 1 St. Francis Dr., Greenville, SC 29601
Contact Name: Megan Smith
Contact Phone: 864-395-4830
Contact Email: megan.smith@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://
📅
symplr
May 15, 2026 4:00pm – 12:00am
Work Order: WO-01339830
Location: Bon Secours St. Francis Medical Ctr
Address: 1 St. Francis Dr., Greenville, SC 29601
Contact Name: Megan Smith
Contact Phone: 864-395-4830
Contact Email: megan.smith@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://
📅
symplr
May 14, 2026 4:00pm – 12:00am
Work Order: WO-01339830
Location: Bon Secours St. Francis Medical Ctr
Address: 1 St. Francis Dr., Greenville, SC 29601
Contact Name: Megan Smith
Contact Phone: 864-395-4830
Contact Email: megan.smith@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://
📅
symplr
May 13, 2026 4:00pm – 12:00am
Work Order: WO-01339830
Location: Bon Secours St. Francis Medical Ctr
Address: 1 St. Francis Dr., Greenville, SC 29601
Contact Name: Megan Smith
Contact Phone: 864-395-4830
Contact Email: megan.smith@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://
📅
symplr
May 12, 2026 4:00pm – 12:00am
Work Order: WO-01339830
Location: Bon Secours St. Francis Medical Ctr
Address: 1 St. Francis Dr., Greenville, SC 29601
Contact Name: Megan Smith
Contact Phone: 864-395-4830
Contact Email: megan.smith@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://