Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339838 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Heart of Florida Hospital — 40100 Highway 27, Davenport FL, 33837

Jan 26, 2026 → Mar 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (39 biz days late)
Active: 44 biz days
🕐 Clock stopped: Canceled (Mar 30, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 1 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Jan 27 → Mar 27, 2026
42 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 27 → Mar 30, 2026
1 business day (counted)
Running total: 44 of ? biz days used
Created: Jan 26, 2026 Canceled: Mar 30, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Jan 27 Ready for Scheduling ▶ Running 1 1
Jan 27 → Mar 27 Scheduled ▶ Running 42 43
Mar 27 → Mar 30 Ready for Scheduling ▶ Running 1 44
Dispatch 0.0d
Coordinators 45.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.2 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Mar 30, 2026 (276 days early)
📅
44.7 days Total Age
⏱️
42.2d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
41.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 202 days old
🚨
Primary Delay 42.2 days stuck in "Scheduled"
⏱️
Total Delay 41.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
42.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/2026 1334 CM ack msg; LM w/EJ, MJ, AMa, ES; ES other shift; 1720 AMa avail; 1/27/2026 1325 LM w/Marcie re cnfm; ; Marcie cnfm; ack cnfm; LM w/AMa; 1652 AMa ack cnfm; 3/27/2026 need backfill per Debra; 1935 LM w/CC, JF, LH, AMa, SS, GS; 2037 JaF avail; 2044 LM w/Marcie re cnfm; 3/30/26 0842 filled

Timeline

📋
▶
2 Work Order Created Jan 26, 1:35 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
📅
▶
4 Dispatch Scheduled Jan 27, 5:14 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 3h
👷
Technician Assigned by Caitlin Mcgee
Technician: Amber McDonald
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-04-07T12:00:00.000+0000
🚨 42.8 business days
📅
Status: Ready for Scheduling by Wayne Rush Mar 27, 5:24 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 58d 23h
⏳ 1.8 business days
🚫
Status: Canceled by Wayne Rush Mar 30, 12:13 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 2d 18h

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Scheduled
Duration: 42.2 business days (threshold: 2.0 business days)
Exceeded by 40.2 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amber McDonald
Scheduled
N/A
Created
Jan 26, 1:35 PM
Invoice #
N/A

Details