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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339840 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Heart of Florida Hospital — 40100 Highway 27, Davenport FL, 33837

Jan 26, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (48 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Jan 27 → Mar 17, 2026
34 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → Mar 18, 2026
1 business day (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 18 → Mar 23, 2026
3 business days (counted)
Running total: 39 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Mar 23 → Apr 10, 2026
14 business days (counted)
Running total: 53 of ? biz days used
Created: Jan 26, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Jan 27 Ready for Scheduling ▶ Running 1 1
Jan 27 → Jan 27 Scheduled ▶ Running 0 1
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 1
Jan 27 → Mar 17 Scheduled ▶ Running 34 35
Mar 17 → Mar 18 Ready for Scheduling ▶ Running 1 36
Mar 18 → Mar 18 Scheduled ▶ Running 0 36
Mar 18 → Mar 23 Ready for Scheduling ▶ Running 3 39
Mar 23 → Apr 10 Scheduled ▶ Running 14 53
Coordinators 56.6d
Billing 2.6d
✗ SLA Missed
Coordinators
56.6 days
Over SLA
Billing
2.6 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Apr 10, 2026 (265 days early)
📅
53.7 days Total Age
⏱️
35.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
54.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 8, 2026
Visit 2 Apr 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 35.0 days stuck in "Scheduled"
⏱️
Total Delay 54.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
6.8d / 1.0d SLA
Scheduled
49.8d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/2026 1334 CM ack msg; LM w/EJ, MJ, AMa, ES; 1/26/2026 1447 ES avail; 1656 LM w/Marcie re cnfm; 1752 Marcie cnfm; 1/27/26 0950 ack cnfm ,LM w/ES; 0956 ES ack cnfm; 3/17/2026 1500 chg fom T-W to W-Th; 1957 ES okay; 2118 LM w/Marcie re cnfm; 3/18/26 0610 Marcie cnfm; ack cnfm, LM w/ES; 1604 ES ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 26, 1:36 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
4 Status: Scheduled Jan 27, 9:48 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled → Status: Ready for Scheduling
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-04-08T19:00:00.000+0000
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-04-07T19:00:00.000+0000
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 27, 10:47 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 57m
🚨 35.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 17, 7:40 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 49d 7h
📅
▶
2 Dispatch Scheduled Mar 18, 10:19 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 14h 38m, 0m
⏳ 4.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Mar 23, 1:51 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 3h
🚨 11.0 business days
🚗
▶
2 4x Travel Added Apr 6, 12:51 PM
4x Travel Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
4x Labor Added Apr 8, 12:03 PM
Type: Labor
Status: Open
Qty: 1.75, 0.016666666666667, 8, 0.25
⏱️
4x Labor Added Apr 9, 8:31 AM
Type: Labor
Status: Open
Qty: 0.25, 0.016666666666667, 8, 1.75
✔️
Status: Completed by Eric Smith Apr 10, 8:14 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17d 18h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 16, 2:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 6h
📨
Status: Invoice Pending by Timothy Amburgey Apr 17, 9:51 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 2m
💰
▶
2 Status: Invoiced Apr 17, 5:19 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259541

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Ready for Scheduling
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 14.8 business days (threshold: 2.0 business days)
Exceeded by 12.8 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Eric Smith
Scheduled
Apr 8, 3:00 PM
Created
Jan 26, 1:36 PM
Invoice #
SM-259541

Work Details (13)

Name Type Status Qty Amount Date
WL-03174507 Travel Open 93 $66.96 Apr 6, 12:51 PM
WL-03174508 Travel Open 93 $66.96 Apr 6, 12:51 PM
WL-03174509 Expenses Open 1 $68.00 Apr 6, 12:52 PM
WL-03174510 Expenses Open 1 $68.00 Apr 6, 12:52 PM
WL-03174514 Expenses Open 1 $177.94 Apr 6, 12:53 PM
WL-03177573 Labor Open 1.75 $70.00 Apr 8, 12:03 PM
WL-03177574 Labor Open 0.016666666666667 $830.00 Apr 8, 12:03 PM
WL-03177575 Labor Open 8 $76.00 Apr 8, 12:03 PM
WL-03177576 Labor Open 0.25 $10.00 Apr 8, 12:03 PM
WL-03179038 Labor Open 0.25 $10.00 Apr 9, 8:31 AM
WL-03179039 Labor Open 0.016666666666667 $830.00 Apr 9, 8:31 AM
WL-03179040 Labor Open 8 $76.00 Apr 9, 8:31 AM
WL-03179041 Labor Open 1.75 $70.00 Apr 9, 8:31 AM

Details