Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339847 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Jan 26, 2026 → Mar 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Mar 22, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 25, 2026
21 business days (counted)
Running total: 21 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 22, 2026
17 business days (counted)
Running total: 38 of ? biz days used
Created: Jan 26, 2026 Completed: Mar 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Feb 25 Ready for Scheduling ▶ Running 21 21
Feb 25 → Mar 22 Scheduled ▶ Running 17 38
Dispatch 0.0d
Coordinators 39.4d
Billing 2.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.4 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Mar 22, 2026 (284 days early)
📅
38.6 days Total Age
⏱️
21.6d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
40.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 17, 2026
Visit 2 Mar 18, 2026
Visit 3 Mar 19, 2026
Visit 4 Mar 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 21.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 40.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
17.8d / 2.0d SLA
Ready for Scheduling
21.6d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/2026 1352 CM ack msg; LM w/MJ; 1/28/2026 1917 LM w/Marcie re NAR; 2/24/2026 1219 Marcie req. AMc; 1719 ack msg; LM w/AMc; 1804 AMc okay; 2027 LM w/Marcie re cnfm; 2/25/26 1003 Marcie cnfm; ack cnfm, LM w/AM; 1205 AMc ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 26, 1:52 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🚨 22.0 business days
👷
▶
2 Technician Assigned Feb 25, 12:59 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 29d 23h
🚨 15.8 business days
⏱️
▶
3 4x Labor Added Mar 18, 7:18 AM
4x Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
Expenses Added Mar 18, 7:24 AM
Type: Expenses
Status: Open
Qty: 1
💵
13x Expenses Added Mar 18, 7:33 AM
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Mar 18, 8:05 PM
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added Mar 18, 8:11 PM
Type: Travel
Status: Open
Qty: 141
⏱️
3x Labor Added Mar 19, 9:10 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 2.0 business days
⏱️
3x Labor Added Mar 20, 9:37 AM
Type: Labor
Status: Open
Qty: 0.5, 8, 3
⏳ 1.0 business days
✔️
Status: Completed by Amber McDonald Mar 22, 8:56 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 24d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 26, 3:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 6h
📨
Status: Invoice Pending by Timothy Amburgey Mar 27, 9:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 16m
💰
▶
2 Status: Invoiced Mar 27, 3:58 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257654

Bottlenecks

Ready for Scheduling
Duration: 21.6 business days (threshold: 1.0 business days)
Exceeded by 20.6 business days
Scheduled
Duration: 17.8 business days (threshold: 2.0 business days)
Exceeded by 15.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amber McDonald
Scheduled
Mar 17, 8:00 AM
Created
Jan 26, 1:52 PM
Invoice #
SM-257654

Work Details (31)

Name Type Status Qty Amount Date
WL-03148583 Labor Open 0.5 $20.00 Mar 18, 7:18 AM
WL-03148582 Labor Open 8 $830.00 Mar 18, 7:18 AM
WL-03148580 Labor Open 3 $120.00 Mar 18, 7:18 AM
WL-03148581 Labor Open 0.5 $20.00 Mar 18, 7:18 AM
WL-03148587 Labor Open 8 $830.00 Mar 18, 7:20 AM
WL-03148591 Labor Open 0.5 $20.00 Mar 18, 7:22 AM
WL-03148594 Expenses Open 1 $189.83 Mar 18, 7:24 AM
WL-03148601 Expenses Open 1 $68.00 Mar 18, 7:33 AM
WL-03148602 Expenses Open 1 $68.00 Mar 18, 7:33 AM
WL-03148604 Expenses Open 1 $5.22 Mar 18, 7:33 AM
WL-03148605 Expenses Open 1 $5.40 Mar 18, 7:33 AM
WL-03148606 Expenses Open 1 $5.40 Mar 18, 7:33 AM
WL-03148607 Expenses Open 1 $5.22 Mar 18, 7:33 AM
WL-03148603 Expenses Open 1 $68.00 Mar 18, 7:33 AM
WL-03148595 Expenses Open 1 $189.83 Mar 18, 7:33 AM
WL-03148596 Expenses Open 1 $189.83 Mar 18, 7:33 AM
WL-03148597 Expenses Open 1 $3.00 Mar 18, 7:33 AM
WL-03148598 Expenses Open 1 $3.00 Mar 18, 7:33 AM
WL-03148599 Expenses Open 1 $3.00 Mar 18, 7:33 AM
WL-03148600 Expenses Open 1 $68.00 Mar 18, 7:33 AM
WL-03150222 Expenses Open 1 $20.35 Mar 18, 8:05 PM
WL-03150223 Expenses Open 1 $20.35 Mar 18, 8:05 PM
WL-03150224 Expenses Open 1 $20.35 Mar 18, 8:05 PM
WL-03150238 Travel Open 141 $101.52 Mar 18, 8:11 PM
WL-03150239 Travel Open 141 $101.52 Mar 18, 8:11 PM
WL-03150789 Labor Open 0.5 $20.00 Mar 19, 9:10 AM
WL-03150790 Labor Open 8 $830.00 Mar 19, 9:10 AM
WL-03150791 Labor Open 0.5 $20.00 Mar 19, 9:10 AM
WL-03152736 Labor Open 0.5 $20.00 Mar 20, 9:37 AM
WL-03152737 Labor Open 8 $830.00 Mar 20, 9:37 AM
WL-03152738 Labor Open 3 $120.00 Mar 20, 9:37 AM

Details