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← WO Overview

WO-01339850 ↗ ServiceMax

MIDMARK • Repair • P4

📍 VEG Schaumburg — 1287 E Higgins Rd, Schaumburg IL, 60173-4939

Jan 26, 2026 → Mar 3, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 20 biz days
Budget: 4 biz days
🕐 Clock stopped: Canceled (Mar 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸20d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Jan 26 → Feb 24, 2026
20 business days (not counted)
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Jan 26, 2026 Canceled: Mar 3, 2026
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 4
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0 / 4
Jan 26 → Jan 26 Assigned ▶ Running 0 0 / 4
Jan 26 → Feb 24 Awaiting Parts - Customer ⏸ Paused 20 —
Feb 24 → Feb 24 Entered ▶ Running 0 0 / 4
Dispatch 0.5d
Material Management 20.2d
Coordinators 0.4d
✗ SLA Missed
Dispatch
0.5 days
Material Management
20.2 days
Coordinators
0.4 days
Created: Jan 26, 2026 Due: Jan 30, 2026 Completed: Mar 3, 2026 (31 days late)
📅
25.6 days Total Age
⏱️
20.2d in Awaiting Parts - Customer Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562055
Repair
Closed
Zone 1 WD Column Issues ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Item: 6XXX-XXX-002*5380595 No SN Item Description: .6215-001.Radiance
Priority
Standard
Origin
Web
Reason
New Case
Contact
Nikki Rowlett
Owner
Sherry Reich
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339850 (current) Canceled
Repair
Created: Jan 26, 2026
On Track
Canceled • 199 days old
🚨
Primary Delay 20.2 days stuck in "Awaiting Parts - Customer"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
20.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 EMartin

Order No: 757505


Customer PO No: 17008096


Customer: Midmark No Charge


Service Request NO: 1526348


  


Ship To Name: VEG Schaumburg


Ship To Address: 1287 E Higgins Rd    


Ship To City/State: Schaumburg, IL 60173-4939


Waybill (Tracking #): 1ZE444250148018724


Carrier: UPS-Air-Next Day Air


  


The following items have shipped from Midmark Corporation on: 02-MAR-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-10507-00 SERIAL #: DESCRIPTION: COLUMN REPLACEMENT KIT (MIN WEIGHT)


2/24/2026 CRamen Logged email from Midmark: Hello, EMSAR, 

Please cancel this dispatch in your system. Sending back to dispatch to cancel.


1/26/2026 CRamen assigned to VNyathi and placed into APC


1/26/26 SReich - Spoke to Nikki, gave her the WO # and told her someone would be reaching out to schedule.  

⚠️ Problem Description
Zone 1 WD Column Issues ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Item: 6XXX-XXX-002*5380595 No SN Item Description: .6215-001.Radiance

Timeline

📞
Case Linked Jan 26, 9:15 AM
Case Number: 00562055
Subject: Repair
Status: Closed
📋
▶
3 Work Order Created Jan 26, 1:59 PM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Status: Assigned Jan 26, 5:04 PM
Status: Assigned → Technician Assigned → Status: Awaiting Parts - Customer
👷
Technician Assigned by Charles Ramen
Technician: Vincent Nyathi
👤
Status: Awaiting Parts - Customer by Charles Ramen
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
🚨 20.9 business days
🆕
Status: Entered by Charles Ramen Feb 24, 1:06 PM
From: Awaiting Parts - Customer
To: Entered
Duration in Previous: 28d 20h
🚫
Status: Canceled by Sherry Reich Feb 24, 5:03 PM
From: Entered
To: Canceled
Duration in Previous: 3h 56m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00562055
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P4
Type
Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 26, 1:59 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03079124 Parts Open 1 $0.00 Jan 26, 1:59 PM

Details