Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339860 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 26, 2026 → Feb 2, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 2, 2026
🕐 Clock stopped: Completed (Feb 2)
⏸ 5d excluded (parts wait + holding)
✓ SLA Met
Dispatch 0.0d
Material Management 4.7d
Coordinators 2.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
4.7 days
Over SLA
Coordinators
2.2 days
Over SLA
Billing
0.0 days
Created: Jan 26, 2026 Due: Feb 2, 2026 Completed: Feb 2, 2026 (on time)
📅
5.6 days Total Age
⏱️
4.7d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
3.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 26, 2026
Visit 2 Feb 2, 2026

AI Analysis

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Completed with minor delays
Invoiced • 108 days old
🚨
Primary Delay 4.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Awaiting Parts
4.7d / 3.0d SLA
Reschedule
0.6d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/26:PO request sent 1/27: PO received GE PO# 4010581449HTM
🔧 Work Performed
2/2: replaced brake pedal - returned unit to service
🔍 Technician Findings
1/26: found patient left head-end brake pedal bent and inop - PO request sent 1/27: ordered part 19687621
⚠️ Problem Description
repair request/physical damage patient left, head-end brake pedal bent Sebzda, Matthew
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 26, 2:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 26, 4:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 6m
⏱️
2x Labor Added Jan 26, 6:33 PM
Type: Labor
Status: Open
Qty: 0.75, 0.5
📦
▶
2 Parts Requested Jan 27, 1:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 21h 2m
⚠️ 5.0 business days
🔩
▶
2 2x Parts Added Feb 2, 9:17 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Matthew Sebzda
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5d 20h
⏱️
▶
2 2x Labor Added Feb 2, 1:52 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 4h 35m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 3, 4:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 9.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-252929

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Awaiting Parts
Duration: 4.7 business days (threshold: 3.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

📦
Parts Order 00089110
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 26, 2:04 PM
Invoice #
SM-252929

Work Details (6)

Name Type Status Qty Amount Date
WL-03079374 Labor Open 0.75 $71.25 Jan 26, 6:33 PM
WL-03079375 Labor Open 0.5 $0.00 Jan 26, 6:33 PM
WL-03087620 Parts Open 1 $81.96 Feb 2, 9:17 AM
WL-03087621 Expenses Open 1 $0.00 Feb 2, 9:17 AM
WL-03088181 Labor Open 0.66666666666667 $0.00 Feb 2, 1:52 PM
WL-03088182 Labor Open 1.25 $118.75 Feb 2, 1:52 PM

Details