Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339863 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Jan 26, 2026 → May 24, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 2, 2026
✗ SLA Missed (14 biz days late)
Active: 19 biz days
Paused: 64 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (May 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
10d
▶ Clock Running
Status: Assigned
Jan 26 → Feb 9, 2026
10 business days (counted)
Running total: 10 of 5 biz days used
⏸64d
⏸ Clock Paused
Status: Awaiting Parts
Feb 9 → May 11, 2026
64 business days (not counted)
9d
▶ Clock Running
Status: Reschedule
May 11 → May 25, 2026
9 business days (counted)
Running total: 19 of 5 biz days used
▶ Clock Running
Status: Tech On Site
May 25 → May 25, 2026
0 business days (counted)
Running total: 19 of 5 biz days used
Created: Jan 26, 2026 Completed: May 25, 2026
Business Days Used 19 / 5
0 5d budget +14d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 5
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0 / 5
Jan 26 → Feb 9 Assigned ▶ Running 10 10 / 5
Feb 9 → May 11 Awaiting Parts ⏸ Paused 64 —
May 11 → May 25 Reschedule ▶ Running 9 19 / 5
May 25 → May 25 Tech On Site ▶ Running 0 19 / 5
Dispatch 0.0d
Material Management 64.2d
Coordinators 20.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
64.2 days
Over SLA
Coordinators
20.6 days
Over SLA
Billing
0.0 days
Created: Jan 26, 2026 Due: Feb 2, 2026 Completed: May 25, 2026 (111 days late)
📅
83.6 days Total Age
⏱️
64.2d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
80.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 64.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 80.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
10.5d / 0.5d SLA
Awaiting Parts
64.2d / 3.0d SLA
Reschedule
10.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
3mar2026 fjackson replaced left gci pod, verified all functions, returned bed to floor for use
🔍 Technician Findings
left gci not working
⚠️ Problem Description
PO request for left gci POD unresponsive Jackson, Robert

Timeline

📋
▶
2 Work Order Created Jan 26, 2:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 26, 3:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 1m
🚨 11.0 business days
📦
▶
2 Parts Requested Feb 9, 5:16 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From: Assigned
To: Awaiting Parts
Duration in Previous: 14d 2h
🚨 18.8 business days
⏱️
5x Labor Added Mar 6, 3:01 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 0.75, 48, 22
🚨 46.9 business days
🔩
▶
2 2x Parts Added May 11, 8:15 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 90d 13h
🚨 10.0 business days
🔧
Status: Tech On Site by Robert Jackson May 24, 11:18 PM
From: Reschedule, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 13d 15h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill May 27, 4:50 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created May 28, 8:00 AM
Invoice Number: SM-263060

Bottlenecks

Assigned
Duration: 10.5 business days (threshold: 4.0 business hours)
Exceeded by 10.0 business days
Awaiting Parts
Duration: 64.2 business days (threshold: 3.0 business days)
Exceeded by 61.2 business days
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00090000
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Jan 26, 2:05 PM
Invoice #
SM-263060

Work Details (7)

Name Type Status Qty Amount Date
WL-03133887 Labor Open 1 $0.00 Mar 6, 3:01 PM
WL-03133888 Labor Open 2 $190.00 Mar 6, 3:01 PM
WL-03133889 Labor Open 0.75 $0.00 Mar 6, 3:01 PM
WL-03133890 Travel Open 48 $0.00 Mar 6, 3:01 PM
WL-03133891 Travel Open 22 $0.00 Mar 6, 3:01 PM
WL-03221411 Parts Open 1 $945.99 May 11, 8:15 AM
WL-03221412 Expenses Open 1 $0.00 May 11, 8:15 AM

Details