Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (31 biz days late)
🕐 Clock stopped: Canceled (Mar 18, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Feb 5, 2026
6 business days (counted)
Running total: 8 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Feb 5 → Mar 17, 2026
27 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → Mar 18, 2026
1 business day (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 26, 2026
Canceled: Mar 18, 2026
Show SLA Clock Detail (8 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 26 → Jan 26 |
Created |
▶ Running
|
0 |
0 |
| Jan 26 → Jan 26 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 26 → Jan 28 |
Ready for Scheduling |
▶ Running
|
2 |
2 |
| Jan 28 → Jan 28 |
Scheduled |
▶ Running
|
0 |
2 |
| Jan 28 → Feb 5 |
Ready for Scheduling |
▶ Running
|
6 |
8 |
| Feb 5 → Mar 17 |
Scheduled |
▶ Running
|
27 |
35 |
| Mar 17 → Mar 18 |
Ready for Scheduling |
▶ Running
|
1 |
36 |
| Mar 18 → Mar 18 |
Scheduled |
▶ Running
|
0 |
36 |
Coordinators
38.7 days
Over SLA
Created: Jan 26, 2026
Due: Dec 31, 2026
Completed: Mar 18, 2026 (288 days early)
⏱️
28.0d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
⚠️
33.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
28.0 days stuck in "Scheduled"
⏱️
Total Delay
33.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
10.7d
/ 1.0d SLA
Scheduled
28.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/23/2026 1152 from Marcie; 1/26/2026 1400 LM w/AMa; 1/27/2026 1934 LM w/Central; 1956 DR avail; 2005 LM w/Marcie re cnfm; 1/28/26 0732 Marcie cnfm; ack cnfm, LM w/DR; 2/3/2026 1412 CM 2nd msg w/DR; 2/4/2026 2037 CM 3rd msg w/DR; 2028 DR ack cnfm; 3/16/26 1259 now M-T; LM w/DR; 1945 DR okay; 2111 LM w/Marcie re cnfm; 3/16 26 1258 assign cxl; ack cxl, LM w/DR; DR ack cxl
NEW LOCATION ???
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🗓️
📅
Scheduled For:
2026-06-03T19:00:00.000+0000, 2026-06-02T19:00:00.000+0000
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
1m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
7d 9h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
40d 13h
🗓️
📅
Scheduled For:
2026-06-01T19:00:00.000+0000
🚫
From:
Scheduled
To:
Canceled
Duration in Previous:
2m
Bottlenecks
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready for Scheduling
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Technician
Diane Rovatsos