Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (62 biz days late)
🕐 Clock stopped: Canceled (Apr 30, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 30, 2026
2 business days (counted)
Running total: 4 of ? biz days used
63d
▶ Clock Running
Status: Scheduled
Jan 30 → Apr 30, 2026
63 business days (counted)
Running total: 67 of ? biz days used
Created: Jan 26, 2026
Canceled: Apr 30, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 26 → Jan 26 |
Created |
▶ Running
|
0 |
0 |
| Jan 26 → Jan 26 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 26 → Jan 28 |
Ready for Scheduling |
▶ Running
|
2 |
2 |
| Jan 28 → Jan 28 |
Scheduled |
▶ Running
|
0 |
2 |
| Jan 28 → Jan 30 |
Ready for Scheduling |
▶ Running
|
2 |
4 |
| Jan 30 → Apr 30 |
Scheduled |
▶ Running
|
63 |
67 |
Coordinators
68.6 days
Over SLA
Created: Jan 26, 2026
Due: Dec 31, 2026
Completed: Apr 30, 2026 (245 days early)
⏱️
64.0d in Scheduled
Longest Stage
🔄
5 transitions
Status Changes
⚠️
84.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
64.0 days stuck in "Scheduled"
⏱️
Total Delay
84.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
4.6d
/ 1.0d SLA
Scheduled
64.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/23/2026 1152 from Marcie; 1/26/2026 1400 LM w/AMa; 1/27/2026 1934 LM w/Central; 2008 AMa avail; 2039 LM w/Marcie re cnfm; 1/28/26 0734 Marcie cnfm; ack cnfm, LM w/AMa; 1218 AMa ack cnfm; 4/9/2026 1442 assign cxl; 1450 ack cxl; LM w/AMa; 1526 AMa ack cxl
*RC ERROR - did not catch cancellation originally.
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
📅
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
1d 21h, 0m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
1d 8h
🏁
From:
Scheduled
To:
Closed
Duration in Previous:
90d 21h
🚫
From:
Closed
To:
Canceled
Duration in Previous:
31d 20h
Bottlenecks
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 64.0 business days (threshold: 2.0 business days)
Exceeded by 62.0 business days
Closed
Duration: 21.2 business days (threshold: 1.0 business days)
Exceeded by 20.2 business days
ℹ️ Work Order Details
Technician
Alexandra Majetich