Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (74 biz days late)
🕐 Clock stopped: Canceled (May 18, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Jan 28 → Apr 9, 2026
50 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 52 of ? biz days used
27d
▶ Clock Running
Status: Billing Review
Apr 9 → May 18, 2026
27 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Closed
May 18 → May 18, 2026
0 business days (counted)
Running total: 79 of ? biz days used
Created: Jan 26, 2026
Canceled: May 18, 2026
Show SLA Clock Detail (9 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 26 → Jan 26 |
Created |
▶ Running
|
0 |
0 |
| Jan 26 → Jan 26 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 26 → Jan 28 |
Ready for Scheduling |
▶ Running
|
2 |
2 |
| Jan 28 → Jan 28 |
Scheduled |
▶ Running
|
0 |
2 |
| Jan 28 → Jan 28 |
Ready for Scheduling |
▶ Running
|
0 |
2 |
| Jan 28 → Apr 9 |
Scheduled |
▶ Running
|
50 |
52 |
| Apr 9 → Apr 9 |
Ready for Scheduling |
▶ Running
|
0 |
52 |
| Apr 9 → May 18 |
Billing Review |
▶ Running
|
27 |
79 |
| May 18 → May 18 |
Closed |
▶ Running
|
0 |
79 |
Coordinators
53.6 days
Over SLA
Billing
27.6 days
Over SLA
Created: Jan 26, 2026
Due: Dec 31, 2026
Completed: May 18, 2026 (227 days early)
⏱️
50.6d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
⚠️
75.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
50.6 days stuck in "Scheduled"
⏱️
Total Delay
75.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
3.0d
/ 1.0d SLA
Scheduled
50.6d
/ 2.0d SLA
Billing Review
27.6d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/23/2026 1152 from Marcie; 1/26/2026 1400 LM w/AMa; 1/27/2026 1934 LM w/Central; 2008 AMa avail; 2039 LM w/Marcie re cnfm; 1/28/26 0734 Marcie cnfm; ack cnfm, LM w/AMa; 1218 AMa ack cnfm; 4/9/2026 1442 assign cxl; 1450 ack cxl; LM w/AMa; 1526 AMa ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
📅
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
1d 21h, 0m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
2h 23m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
70d 23h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
36m
🏁
From:
Billing Review, Closed
To:
Closed, Canceled
Duration in Previous:
38d 21h, 0m
Bottlenecks
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 50.6 business days (threshold: 2.0 business days)
Exceeded by 48.6 business days
Billing Review
Duration: 27.6 business days (threshold: 2.0 business days)
Exceeded by 25.6 business days
ℹ️ Work Order Details
Technician
Alexandra Majetich