Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (69 biz days late)
🕐 Clock stopped: Canceled (May 11, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Jan 28 → Apr 9, 2026
50 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 52 of ? biz days used
22d
▶ Clock Running
Status: Billing Review
Apr 9 → May 11, 2026
22 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Closed
May 11 → May 11, 2026
0 business days (counted)
Running total: 74 of ? biz days used
Created: Jan 26, 2026
Canceled: May 11, 2026
Show SLA Clock Detail (9 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 26 → Jan 26 |
Created |
▶ Running
|
0 |
0 |
| Jan 26 → Jan 26 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 26 → Jan 28 |
Ready for Scheduling |
▶ Running
|
2 |
2 |
| Jan 28 → Jan 28 |
Scheduled |
▶ Running
|
0 |
2 |
| Jan 28 → Jan 28 |
Ready for Scheduling |
▶ Running
|
0 |
2 |
| Jan 28 → Apr 9 |
Scheduled |
▶ Running
|
50 |
52 |
| Apr 9 → Apr 9 |
Ready for Scheduling |
▶ Running
|
0 |
52 |
| Apr 9 → May 11 |
Billing Review |
▶ Running
|
22 |
74 |
| May 11 → May 11 |
Closed |
▶ Running
|
0 |
74 |
Coordinators
53.6 days
Over SLA
Billing
22.6 days
Over SLA
Created: Jan 26, 2026
Due: Dec 31, 2026
Completed: May 11, 2026 (234 days early)
⏱️
50.9d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
⚠️
71.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
50.9 days stuck in "Scheduled"
⏱️
Total Delay
71.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.7d
/ 1.0d SLA
Scheduled
50.9d
/ 2.0d SLA
Billing Review
22.6d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/23/2026 1152 from Marcie; 1/26/2026 1400 LM w/AMa; 1/27/2026 1934 LM w/Central; 1941 KW avail; 2003 LM w/Marcie re cnfm; 1/28/26 0731 Marcie cnfm; ack cnfm, LM w/KW; 1136 KW ack cnfm; 4/9/2026 1442 assign cxl; 1450 ack cxl; LM w/KW; 1457 KW ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🗓️
📅
Scheduled For:
2026-05-07T19:00:00.000+0000, 2026-05-06T19:00:00.000+0000
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
1m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
38m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
71d 1h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
9m
🏁
From:
Billing Review, Closed
To:
Closed, Canceled
Duration in Previous:
31d 23h, 0m
Bottlenecks
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 50.9 business days (threshold: 2.0 business days)
Exceeded by 48.9 business days
Billing Review
Duration: 22.6 business days (threshold: 2.0 business days)
Exceeded by 20.6 business days
ℹ️ Work Order Details
Technician
Kinsey Whitman