Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (59 biz days late)
🕐 Clock stopped: Canceled (Apr 27, 2026)
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 12, 2026
13 business days (counted)
Running total: 13 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Feb 12 → Apr 9, 2026
39 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 52 of ? biz days used
12d
▶ Clock Running
Status: Billing Review
Apr 9 → Apr 27, 2026
12 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Closed
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 64 of ? biz days used
Created: Jan 26, 2026
Canceled: Apr 27, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 26 → Jan 26 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 26 → Feb 12 |
Ready for Scheduling |
▶ Running
|
13 |
13 |
| Feb 12 → Apr 9 |
Scheduled |
▶ Running
|
39 |
52 |
| Apr 9 → Apr 9 |
Ready for Scheduling |
▶ Running
|
0 |
52 |
| Apr 9 → Apr 27 |
Billing Review |
▶ Running
|
12 |
64 |
| Apr 27 → Apr 27 |
Closed |
▶ Running
|
0 |
64 |
Coordinators
52.8 days
Over SLA
Billing
12.7 days
Over SLA
Created: Jan 26, 2026
Due: Dec 31, 2026
Completed: Apr 27, 2026 (248 days early)
⏱️
39.2d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
⚠️
60.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
39.2 days stuck in "Scheduled"
⏱️
Total Delay
60.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
13.6d
/ 1.0d SLA
Scheduled
39.2d
/ 2.0d SLA
Billing Review
12.7d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/23/2026 1152 from Marcie;; 1/27/2026 1934 LM w/Central; 1/28/2026 1917 LM w/Marcie re NAR; 2/12/2026 1521 ES avail; 1640 LM w/Marcie re cnfm; 1643 Marcie cnfm; 1726 ack cnfm; LM w/ES; 1732 ES ack cnfm; 3/16/2026 1259 chg from GL to EU; LM w/ES; ES okay; LM w/Marcie re cal updated; 4/9/2026 1352 assign cxl; 1421 ack cxl; LM w/ES; 1432 ES ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
55d 19h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
27m
🏁
🚫
From:
Closed
To:
Canceled
Duration in Previous:
1m
Bottlenecks
Ready for Scheduling
Duration: 13.6 business days (threshold: 1.0 business days)
Exceeded by 12.6 business days
Scheduled
Duration: 39.2 business days (threshold: 2.0 business days)
Exceeded by 37.2 business days
Billing Review
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days