Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339878 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Orlando Health South Lake Hospital — 1900 Don Wickham Drive, Clermont FL, 34711

Jan 26, 2026 → Apr 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (54 biz days late)
Active: 59 biz days
🕐 Clock stopped: Canceled (Apr 20, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Jan 28 → Apr 20, 2026
57 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Closed
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Jan 26, 2026 Canceled: Apr 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Jan 28 Ready for Scheduling ▶ Running 2 2
Jan 28 → Apr 20 Scheduled ▶ Running 57 59
Apr 20 → Apr 20 Closed ▶ Running 0 59
Coordinators 59.7d
✗ SLA Missed
Coordinators
59.7 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Apr 20, 2026 (255 days early)
📅
59.6 days Total Age
⏱️
57.1d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
56.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 202 days old
🚨
Primary Delay 57.1 days stuck in "Scheduled"
⏱️
Total Delay 56.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.6d / 1.0d SLA
Scheduled
57.1d / 2.0d SLA
Closed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/23/2026 1152 from Marcie;; 1/27/2026 1934 LM w/Central; 1/26/2026 2045 AMa avail; 1232 LM w/Marcie re cnfm; 1257 Marcie cnfm; 1419 ack cnfm; LM w/AMa; 1502 AMc ack cnfm; 4/1/26 1730 LM w/Marcie re NAR - due to AMa moving to PHilips

Timeline

📋
▶
2 Work Order Created Jan 26, 2:18 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Jan 28, 6:22 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-04-15T19:00:00.000+0000, 2026-04-16T19:00:00.000+0000, 2026-04-14T19:00:00.000+0000
👷
Technician Assigned by Caitlin Mcgee
Technician: Amber McDonald
🚨 57.7 business days
🏁
▶
2 Status: Closed Apr 20, 1:30 PM
Status: Closed → Status: Canceled
🚫
Status: Canceled by Caitlin Mcgee
From: Closed
To: Canceled
Duration in Previous: 2m

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 57.1 business days (threshold: 2.0 business days)
Exceeded by 55.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amber McDonald
Scheduled
N/A
Created
Jan 26, 2:18 PM
Invoice #
N/A

Details