Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (31 biz days late)
🕐 Clock stopped: Canceled (Mar 18, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Mar 18, 2026
36 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 26, 2026
Canceled: Mar 18, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 26 → Jan 26 |
Created |
▶ Running
|
0 |
0 |
| Jan 26 → Jan 26 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 26 → Mar 18 |
Ready for Scheduling |
▶ Running
|
36 |
36 |
Coordinators
36.6 days
Over SLA
Created: Jan 26, 2026
Due: Dec 31, 2026
Completed: Mar 18, 2026 (288 days early)
⏱️
36.6d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
35.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
36.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay
35.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
36.6d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/23/2026 1152 from Marcie;; 1/27/2026 1916 CM LM w/EZ; 1/28/2026 1917 LM w/Marcie re NAR; 3/17/2026 LM re Still a Need? 3/18/2026 no longer a need
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
51d 0h
Bottlenecks
Ready for Scheduling
Duration: 36.6 business days (threshold: 1.0 business days)
Exceeded by 35.6 business days