Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (44 biz days late)
🕐 Clock stopped: Canceled (Apr 6, 2026)
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jan 28 → Mar 17, 2026
33 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → Mar 18, 2026
1 business day (counted)
Running total: 36 of ? biz days used
13d
▶ Clock Running
Status: Billing Review
Mar 18 → Apr 6, 2026
13 business days (counted)
Running total: 49 of ? biz days used
Created: Jan 26, 2026
Canceled: Apr 6, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 26 → Jan 26 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 26 → Jan 28 |
Ready for Scheduling |
▶ Running
|
2 |
2 |
| Jan 28 → Jan 28 |
Scheduled |
▶ Running
|
0 |
2 |
| Jan 28 → Jan 28 |
Ready for Scheduling |
▶ Running
|
0 |
2 |
| Jan 28 → Mar 17 |
Scheduled |
▶ Running
|
33 |
35 |
| Mar 17 → Mar 18 |
Ready for Scheduling |
▶ Running
|
1 |
36 |
| Mar 18 → Apr 6 |
Billing Review |
▶ Running
|
13 |
49 |
Coordinators
37.7 days
Over SLA
Billing
14.0 days
Over SLA
Created: Jan 26, 2026
Due: Dec 31, 2026
Completed: Apr 6, 2026 (269 days early)
⏱️
32.9d in Scheduled
Longest Stage
🔄
8 transitions
Status Changes
⚠️
50.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
32.9 days stuck in "Scheduled"
⏱️
Total Delay
50.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
4.7d
/ 1.0d SLA
Scheduled
32.9d
/ 2.0d SLA
Billing Review
14.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/23/2026 1152 from Marcie;; 1/27/2026 1916 CM LM w/EZ; 1925 AW avail; 1953 LM w/Marcie re cnfm; 1/28/26 0728 Marcie cnfm; ack cnfm, LM w/AW; 1203 AW ack cnfm; ; 3/16/2026 1324 Marcie cxl Th; LM w/AW; 1753 AW decline; LM w/Marcie; 1820 Marcie can add a day; LM w/AW; 2043 AW avail T-Th 0700-1500; 3/16/26 1258 now just T-W; LM w/AW; 3/17/2026 1258 AW decline 3rd day at add'l site; 1550 LM w/Marcie re cnfm; 3/18/26 0707 assign cxl; LM w/AW
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🗓️
📅
Scheduled For:
2026-04-08T12:00:00.000+0000, 2026-04-09T12:00:00.000+0000
📅
Scheduled For:
2026-04-07T12:00:00.000+0000
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
2m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
1h 1m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
47d 7h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
1d 15h
🏁
From:
Billing Review
To:
Closed
Duration in Previous:
19d 3h
🚫
From:
Closed
To:
Canceled
Duration in Previous:
6d 21h
Bottlenecks
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 32.9 business days (threshold: 2.0 business days)
Exceeded by 30.9 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days