Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339885 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Centra Care St Cloud — 4660 13th St, St Cloud FL, 34769

Jan 26, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (41 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jan 28 → Mar 17, 2026
33 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 35 of ? biz days used
11d
▶ Clock Running
Status: Billing Review
Mar 17 → Apr 1, 2026
11 business days (counted)
Running total: 46 of ? biz days used
Created: Jan 26, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Jan 28 Ready for Scheduling ▶ Running 2 2
Jan 28 → Jan 28 Scheduled ▶ Running 0 2
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 2
Jan 28 → Jan 28 Scheduled ▶ Running 0 2
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 2
Jan 28 → Mar 17 Scheduled ▶ Running 33 35
Mar 17 → Mar 17 Ready for Scheduling ▶ Running 0 35
Mar 17 → Apr 1 Billing Review ▶ Running 11 46
Coordinators 37.6d
Billing 13.4d
✗ SLA Missed
Coordinators
37.6 days
Over SLA
Billing
13.4 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Apr 1, 2026 (274 days early)
📅
46.6 days Total Age
⏱️
33.9d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
49.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 33.9 days stuck in "Scheduled"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Scheduled
33.9d / 2.0d SLA
Billing Review
11.1d / 2.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/23/2026 1152 from Marcie; 1/27/2026 1934 LM w/Central; 1927 NN avail; 2001 LM w/Marcie re cnfm; 1/28/26 0729 Marcie cnfm; ack cnfm, LM w/NN; 1208 NN ack cnfm; 3/16/26 1258 assign cxl; ack cxl, LM w/NN; 1239 NN ack cxl

Timeline

📋
▶
2 Work Order Created Jan 26, 2:22 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Jan 28, 11:08 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-03-31T19:00:00.000+0000, 2026-04-01T19:00:00.000+0000
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-04-02T19:00:00.000+0000
📅
▶
2 Dispatch Scheduled Jan 28, 11:27 AM
Dispatch Scheduled → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 17m
👷
▶
2 Technician Assigned Jan 28, 12:09 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 42m
🚨 34.0 business days
📅
Status: Ready for Scheduling by Wayne Rush Mar 17, 10:58 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 47d 21h
💵
Status: Billing Review by Caitlin Mcgee Mar 17, 6:59 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 8h 1m
🚨 11.6 business days
💵
▶
2 2x Expenses Added Apr 1, 9:39 AM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Nicole Nestor
From: Billing Review, Completed
To: Completed, Closed
Duration in Previous: 14d 14h, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 9, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 4h
📨
Status: Invoice Pending by Timothy Amburgey Apr 10, 11:43 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 16m
🧾
▶
2 Invoice Created Apr 10, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4h 31m

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 33.9 business days (threshold: 2.0 business days)
Exceeded by 31.9 business days
Billing Review
Duration: 11.1 business days (threshold: 2.0 business days)
Exceeded by 9.1 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Nicole Nestor
Scheduled
Mar 31, 3:00 PM
Created
Jan 26, 2:22 PM
Invoice #
SM-258994

Work Details (2)

Name Type Status Qty Amount Date
WL-03168403 Expenses Open 1 $268.70 Apr 1, 9:39 AM
WL-03168408 Expenses Open 1 $274.10 Apr 1, 9:40 AM

Details