Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339947 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 CPMC - Van Ness Campus — 1200 Van Ness Ave, San Francisco CA, 94109

Jan 26, 2026 → Feb 1, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 1)
✗ SLA Missed (2d late)
Dispatch 0.0d
Coordinators 4.1d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Billing
1.5 days
Created: Jan 27, 2026 Due: Dec 31, 2026 Completed: Feb 1, 2026 (333 days early)
📅
4.0 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
36 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 26, 2026
Visit 2 Jan 27, 2026
Visit 3 Jan 28, 2026
Visit 4 Jan 29, 2026
Visit 5 Jan 30, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 108 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
; 1/26/2026 1606 Julian req. switch to Van Ness; spoke with AF; LM w/Julian re cnfm; 1920 Julian cnfm; LM w/AF re cal updated

Timeline

📋
▶
2 Work Order Created Jan 26, 7:57 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.5 business days
👷
▶
2 Technician Assigned Jan 27, 8:08 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 0h
⏳ 3.5 business days
⏱️
13x Labor Added Jan 30, 10:45 AM
Type: Labor
Status: Open
Qty: 1, 8, 4
💵
11x Expenses Added Jan 30, 10:52 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jan 30, 3:19 PM
Type: Labor
Status: Open
Qty: 8.5
💵
8x Expenses Added Jan 30, 3:42 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jan 30, 3:52 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jan 30, 4:18 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
▶
2 Expenses Added Feb 1, 1:18 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Amy Fernandez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 17h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 5, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 5, 5:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 21m
⏳ 1.8 business days
🧾
▶
2 Invoice Created Feb 6, 6:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
Jan 27, 8:00 AM
Created
Jan 26, 7:57 PM
Invoice #
SM-253121

Work Details (36)

Name Type Status Qty Amount Date
WL-03084762 Labor Open 1 $40.00 Jan 30, 10:45 AM
WL-03084763 Labor Open 1 $40.00 Jan 30, 10:45 AM
WL-03084764 Labor Open 8 $830.00 Jan 30, 10:45 AM
WL-03084765 Labor Open 1 $40.00 Jan 30, 10:45 AM
WL-03084766 Labor Open 1 $40.00 Jan 30, 10:45 AM
WL-03084767 Labor Open 8 $830.00 Jan 30, 10:45 AM
WL-03084768 Labor Open 1 $40.00 Jan 30, 10:45 AM
WL-03084769 Labor Open 1 $40.00 Jan 30, 10:45 AM
WL-03084770 Labor Open 8 $830.00 Jan 30, 10:45 AM
WL-03084771 Labor Open 1 $40.00 Jan 30, 10:45 AM
WL-03084772 Labor Open 1 $40.00 Jan 30, 10:45 AM
WL-03084773 Labor Open 4 $830.00 Jan 30, 10:45 AM
WL-03084774 Labor Open 1 $40.00 Jan 30, 10:45 AM
WL-03084793 Expenses Open 1 $68.00 Jan 30, 10:52 AM
WL-03084794 Expenses Open 1 $139.20 Jan 30, 10:52 AM
WL-03084795 Expenses Open 1 $61.72 Jan 30, 10:52 AM
WL-03084796 Expenses Open 1 $38.38 Jan 30, 10:52 AM
WL-03084797 Expenses Open 1 $68.00 Jan 30, 10:52 AM
WL-03084798 Expenses Open 1 $59.19 Jan 30, 10:52 AM
WL-03084799 Expenses Open 1 $216.21 Jan 30, 10:52 AM
WL-03084800 Expenses Open 1 $44.28 Jan 30, 10:52 AM
WL-03084801 Expenses Open 1 $68.00 Jan 30, 10:52 AM
WL-03084802 Expenses Open 1 $65.18 Jan 30, 10:52 AM
WL-03084803 Expenses Open 1 $216.21 Jan 30, 10:52 AM
WL-03085389 Labor Open 8.5 $340.00 Jan 30, 3:19 PM
WL-03085429 Expenses Open 1 $40.18 Jan 30, 3:42 PM
WL-03085430 Expenses Open 1 $68.00 Jan 30, 3:42 PM
WL-03085431 Expenses Open 1 $65.77 Jan 30, 3:42 PM
WL-03085432 Expenses Open 1 $210.34 Jan 30, 3:42 PM
WL-03085433 Expenses Open 1 $45.18 Jan 30, 3:42 PM
WL-03085434 Expenses Open 1 $68.00 Jan 30, 3:42 PM
WL-03085435 Expenses Open 1 $49.52 Jan 30, 3:42 PM
WL-03085436 Expenses Open 1 $36.67 Jan 30, 3:42 PM
WL-03085467 Expenses Open 1 $222.08 Jan 30, 3:52 PM
WL-03085528 Expenses Open 1 $585.87 Jan 30, 4:18 PM
WL-03087128 Expenses Open 1 $3.30 Feb 1, 1:18 PM

Details