Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340018 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LENOX HILL RADIOLOGY - COLUMBUS CIRCLE — 5 COLUMBUS CIR (1790 BROADWAY), NEW YORK NY, 10019

Jan 27, 2026 → Feb 10, 2026

✅ Completed
PC Per client agreement
Target: Feb 9, 2026
🕐 Clock stopped: Completed (Feb 10)
✗ SLA Missed
Dispatch 3.0d
Coordinators 8.2d
Billing 13.1d
✗ SLA Missed
Dispatch
3.0 days
Over SLA
Coordinators
8.2 days
Over SLA
Billing
13.1 days
Over SLA
Created: Jan 27, 2026 Due: Feb 9, 2026 Completed: Feb 10, 2026 (on time)
📅
11.0 days Total Age
⏱️
13.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
25.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 13.0 days stuck in "Ready to Bill"
⏱️
Total Delay 25.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Scheduled
8.2d / 2.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 RArnold - Dispatching to Rick for 02/09

🔧 Work Performed
Install Pristina only
🔍 Technician Findings
Install Pristina only. had to wait until 12:30 due to a delay on the removal of the Hologic machine
⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina OR (when noted as a Biopsy site) GEHC Mammogram - Deinstall Hologic / Install Pristina *Biopsy
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📋
Work Order Created Jan 27, 9:58 AM
Work Order: WO-01340018
Type: Installation
Priority: PC
⏳ 3.0 business days
👷
▶
3 Technician Assigned Jan 29, 5:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-09T16:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2d 7h
⚠️ 8.8 business days
⏱️
▶
2 9x Labor Added Feb 10, 9:11 AM
9x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 15h, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 11:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 2h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:54 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 22h
🧾
▶
2 Invoice Created Mar 5, 11:25 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 30m

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Feb 9, 11:00 AM
Created
Jan 27, 9:58 AM
Invoice #
SM-255645

Work Details (9)

Name Type Status Qty Amount Date
WL-03098842 Labor Open 3.75 $470.00 Feb 10, 9:11 AM
WL-03098843 Labor Open 4.75 $500.00 Feb 10, 9:11 AM
WL-03098844 Labor Open 2.5 $470.00 Feb 10, 9:11 AM
WL-03098845 Expenses Open 1 $0.00 Feb 10, 9:11 AM
WL-03098846 Expenses Open 1 $0.00 Feb 10, 9:11 AM
WL-03098847 Expenses Open 1 $0.00 Feb 10, 9:11 AM
WL-03098848 Expenses Open 1 $0.00 Feb 10, 9:11 AM
WL-03098849 Travel Open 122 $0.00 Feb 10, 9:11 AM
WL-03098850 Travel Open 122 $0.00 Feb 10, 9:11 AM

Details