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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340019 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LENOX HILL RADIOLOGY - COLUMBUS CIRCLE — 5 COLUMBUS CIR (1790 BROADWAY), NEW YORK NY, 10019

Jan 27, 2026 → Feb 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 9, 2026
✗ SLA Missed (1 biz days late)
Active: 10 biz days
🕐 Clock stopped: Tech Off Site (Feb 10, 2026)
2d
▶ Clock Running
Status: Created
Jan 27 → Jan 29, 2026
2 business days (counted)
Running total: 2 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 9, 2026
7 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 10 of ? biz days used
Created: Jan 27, 2026 Tech Off Site: Feb 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 29 Created ▶ Running 2 2
Jan 29 → Feb 9 Scheduled ▶ Running 7 9
Feb 9 → Feb 10 Tech On Site ▶ Running 1 10
Dispatch 3.0d
Coordinators 7.2d
Field Work 0.9d
Billing 13.1d
✗ SLA Missed
Dispatch
3.0 days
Over SLA
Coordinators
7.2 days
Over SLA
Field Work
0.9 days
Billing
13.1 days
Over SLA
Created: Jan 27, 2026 Due: Feb 9, 2026 Completed: Feb 10, 2026 (on time)
📅
10.0 days Total Age
⏱️
13.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
23.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 13.0 days stuck in "Ready to Bill"
⏱️
Total Delay 23.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Scheduled
7.2d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 RArnold - Dispatching to Israel for 02/09

🔧 Work Performed
2/09/2026 - IM - Installation 1 Pristina
🔍 Technician Findings
2/09/2026 - IM - Installation 1 Pristina
⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina OR (when noted as a Biopsy site) GEHC Mammogram - Deinstall Hologic / Install Pristina *Biopsy
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📋
Work Order Created Jan 27, 9:58 AM
Work Order: WO-01340019
Type: Installation
Priority: PC
⏳ 3.0 business days
👷
▶
3 Technician Assigned Jan 29, 5:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-09T16:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2d 7h
⚠️ 7.8 business days
🔧
Status: Tech On Site by Israel Martell Feb 9, 11:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 18h
🚗
Status: Tech Off Site by Israel Martell Feb 9, 7:03 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 8m
⏱️
▶
2 6x Labor Added Feb 9, 7:17 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Israel Martell
From: Tech Off Site
To: Completed
Duration in Previous: 14m
🏁
Status: Closed by Israel Martell Feb 9, 7:23 PM
From: Completed
To: Closed
Duration in Previous: 5m
⚠️ 5.6 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 11:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 15h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:54 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 22h
🧾
▶
2 Invoice Created Mar 5, 11:25 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 30m

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Israel Martell
Scheduled
Feb 9, 11:00 AM
Created
Jan 27, 9:58 AM
Invoice #
SM-255645

Work Details (6)

Name Type Status Qty Amount Date
WL-03098356 Labor Open 1.5 $200.00 Feb 9, 7:17 PM
WL-03098357 Labor Open 5.5 $600.00 Feb 9, 7:17 PM
WL-03098358 Labor Open 1.5 $200.00 Feb 9, 7:17 PM
WL-03098359 Expenses Open 1 $0.00 Feb 9, 7:17 PM
WL-03098360 Travel Open 14 $0.00 Feb 9, 7:17 PM
WL-03098361 Travel Open 15 $0.00 Feb 9, 7:17 PM

Details