Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340023 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 27, 2026 → Feb 11, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 3, 2026
🕐 Clock stopped: Completed (Feb 10)
✗ SLA Missed (7d late)
Dispatch 0.0d
Coordinators 11.1d
Field Work 1.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.1 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
0.0 days
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Feb 11, 2026 (7 days late)
📅
12.0 days Total Age
⏱️
10.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
12.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 10.5 days stuck in "Assigned"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
10.5d / 0.5d SLA
Completed
1.4d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced ripped mattress cover and bent iv pole mslb54-CVR was provided by ge
🔍 Technician Findings
found bed with broken tag
⚠️ Problem Description
mattress cover needed/ Iv pole needed assign to Carlos robles Dessin, Yves
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 27, 10:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 27, 3:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 45m
🚨 11.0 business days
🔩
▶
2 2x Parts Added Feb 10, 3:50 PM
2x Parts Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned
To: Completed
Duration in Previous: 14d 0h
⏱️
▶
2 2x Labor Added Feb 10, 5:16 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 21
🏁
Status: Closed by Carlos Robles Feb 11, 7:12 AM
From: Completed
To: Closed
Duration in Previous: 15h 19m
⏳ 2.2 business days
📄
▶
2 Status: Ready to Bill Feb 13, 1:30 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Feb 14, 10:51 AM
Invoice Number: SM-253791

Bottlenecks

Assigned
Duration: 10.5 business days (threshold: 4.0 business hours)
Exceeded by 10.0 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 27, 10:15 AM
Invoice #
SM-253791

Work Details (5)

Name Type Status Qty Amount Date
WL-03099500 Parts Open 1 $663.27 Feb 10, 3:50 PM
WL-03099501 Parts Open 1 $0.00 Feb 10, 3:50 PM
WL-03099715 Labor Open 4 $380.00 Feb 10, 5:16 PM
WL-03099716 Labor Open 0.5 $0.00 Feb 10, 5:16 PM
WL-03099717 Travel Open 21 $0.00 Feb 10, 5:17 PM

Details