Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340033 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Primary Childrens — 100 North Mario Capecchi Drive, Salt Lake City UT, 84113

Jan 27, 2026 → Feb 8, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 8)
✗ SLA Missed (9d late)
Coordinators 9.0d
Billing 2.3d
✗ SLA Missed
Coordinators
9.0 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 27, 2026 Due: Dec 31, 2026 Completed: Feb 8, 2026 (326 days early)
📅
9.0 days Total Age
⏱️
8.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
10.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 3, 2026
Visit 2 Feb 4, 2026
Visit 3 Feb 5, 2026
Visit 4 Feb 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 8.9 days stuck in "Scheduled"
⏱️
Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
8.9d / 2.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NNL; 1/27/26 1034 SG avail; LM w/Marcos re cnfm; 1121 Marcos cnfm; ack cnfm, LM w/SG; 1132 SG ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 27, 10:42 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🗓️
▶
2 Status: Scheduled Jan 27, 11:35 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Stephanie Guercio
⚠️ 5.0 business days
💵
▶
2 4x Expenses Added Feb 2, 10:53 PM
4x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 4.1 business days
⏱️
▶
3 3x Labor Added Feb 8, 10:40 AM
3x Labor Added → 3x Labor Added → Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
💵
▶
4 3x Expenses Added Feb 8, 10:58 AM
3x Expenses Added → 2x Expenses Added → Expenses Added → 3x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Stephanie Guercio Feb 8, 11:04 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 9:12 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 36m
💰
▶
2 Status: Invoiced Feb 13, 4:30 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253959

Bottlenecks

Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Stephanie Guercio
Scheduled
Feb 3, 11:00 AM
Created
Jan 27, 10:42 AM
Invoice #
SM-253959

Work Details (21)

Name Type Status Qty Amount Date
WL-03088971 Expenses Open 1 $68.00 Feb 2, 10:53 PM
WL-03088972 Expenses Open 1 $68.00 Feb 2, 10:53 PM
WL-03088973 Expenses Open 1 $68.00 Feb 2, 10:53 PM
WL-03088974 Expenses Open 1 $68.00 Feb 2, 10:53 PM
WL-03088975 Expenses Open 1 $68.00 Feb 2, 10:54 PM
WL-03096842 Labor Open 3.9833333333333 $1,450.00 Feb 8, 10:40 AM
WL-03096844 Labor Open 3.9833333333333 $1,450.00 Feb 8, 10:40 AM
WL-03096845 Labor Open 3.9833333333333 $1,450.00 Feb 8, 10:41 AM
WL-03096846 Labor Open 4 $76.00 Feb 8, 10:42 AM
WL-03096847 Labor Open 4 $76.00 Feb 8, 10:42 AM
WL-03096848 Labor Open 4 $76.00 Feb 8, 10:43 AM
WL-03096849 Labor Open 5 $1,450.00 Feb 8, 10:44 AM
WL-03096850 Expenses Open 1 $176.12 Feb 8, 10:58 AM
WL-03096851 Expenses Open 1 $176.12 Feb 8, 10:58 AM
WL-03096852 Expenses Open 1 $176.12 Feb 8, 10:58 AM
WL-03096853 Expenses Open 1 $176.12 Feb 8, 10:59 AM
WL-03096854 Expenses Open 1 $678.61 Feb 8, 10:59 AM
WL-03096855 Expenses Open 1 $3.30 Feb 8, 11:00 AM
WL-03096856 Expenses Open 1 $24.21 Feb 8, 11:02 AM
WL-03096857 Expenses Open 1 $196.58 Feb 8, 11:02 AM
WL-03096858 Expenses Open 1 $71.89 Feb 8, 11:02 AM

Details