Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340035 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Jan 27, 2026 → Feb 10, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Invoiced (Feb 10)
✗ SLA Missed (9d late)
Dispatch 0.0d
Coordinators 1.5d
Field Work 4.7d
Incomplete 2.0d (excluded)
Billing 5.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.5 days
Field Work
4.7 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
5.0 days
Over SLA
Created: Jan 27, 2026 Due: Jan 31, 2026 Completed: Feb 10, 2026 (9 days late)
📅
11.0 days Total Age
⏱️
4.7d in Completed Longest Stage
🔄
9 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 4.7 days stuck in "Completed"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Completed
4.7d / 1.0d SLA
Closed
3.1d / 1.0d SLA
WO Correction Needed
1.6d
Incomplete
2.0d
Ready to Bill
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Jan 27, 10:43 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
✔️
Status: Completed by Derick Velazquez Jan 27, 11:09 PM
From: Scheduled
To: Completed
Duration in Previous: 12h 25m
⏱️
Labor Added Jan 27, 11:33 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 4.1 business days
🏁
Status: Closed by Derick Velazquez Feb 3, 12:21 AM
From: Completed
To: Closed
Duration in Previous: 6d 1h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 5, 1:56 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 13h
⏳ 2.0 business days
⚠️
Status: Incomplete by Derick Velazquez Feb 8, 12:37 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 2d 22h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 3:32 PM
From: Incomplete
To: Closed
Duration in Previous: 2d 2h
📄
Status: Ready to Bill by Diane Patton Feb 10, 4:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 38m
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Completed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 27, 8:00 AM
Created
Jan 27, 10:43 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03081129 Labor Open 0.75 $56.48 Jan 27, 11:33 PM

Details