Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340051 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Jan 27, 2026 → Feb 12, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Feb 12)
✓ SLA Met (77d early)
Dispatch 0.0d
Coordinators 1.5d
Field Work 4.5d
Incomplete 1.1d (excluded)
Billing 2.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Field Work
4.5 days
Over SLA
Incomplete (excluded from total)
1.1 days
Billing
2.7 days
Over SLA
Created: Jan 27, 2026 Due: Apr 30, 2026 Completed: Feb 12, 2026 (77 days early)
📅
13.0 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
10.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Completed
4.5d / 1.0d SLA
Closed
7.2d / 1.0d SLA
WO Correction Needed
0.9d
Incomplete
1.1d
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Jan 27, 10:56 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0hVU0000013PEDYA2, Derick Velazquez
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
✔️
Status: Completed by Derick Velazquez Jan 27, 11:14 PM
From: Scheduled
To: Completed
Duration in Previous: 12h 15m
⏱️
Labor Added Jan 27, 11:54 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 4.0 business days
🏁
Status: Closed by Derick Velazquez Feb 2, 11:13 PM
From: Completed
To: Closed
Duration in Previous: 5d 23h
⚠️ 7.1 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 11, 4:01 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 16h
⚠️
Status: Incomplete by Derick Velazquez Feb 11, 11:18 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 7h 16m
📅
▶
3 Dispatch Scheduled Feb 12, 10:55 AM
Dispatch Scheduled → Status: Scheduled → Status: Incomplete
🗓️
Status: Scheduled by Derick Velazquez
From: Incomplete, Scheduled
To: Scheduled, Incomplete, Completed
Duration in Previous: 11h 37m, 0m
⚠️
Status: Incomplete by Derick Velazquez
From: Completed
To: Incomplete
Duration in Previous: 0m
🏁
Status: Closed by Derick Velazquez Feb 12, 11:30 AM
From: Incomplete
To: Closed
Duration in Previous: 33m
📄
Status: Ready to Bill by Diane Patton Feb 12, 1:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 31m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 39.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Completed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Feb 12, 8:00 AM
Created
Jan 27, 10:56 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03081182 Labor Open 0.75 $56.48 Jan 27, 11:54 PM

Details