Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340056 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 27, 2026 → Jan 28, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 3, 2026
🕐 Clock stopped: Completed (Jan 28)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 2.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Billing
0.2 days
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Jan 28, 2026 (6 days early)
📅
2.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset side foot pedals - returned unit to service
🔍 Technician Findings
found side foot pedals inop
⚠️ Problem Description
Matthew Sebzda: repair request side foot pedals inop
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 27, 11:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Jan 27, 1:34 PM
Type: Labor
Status: Open
Qty: 0.5
👷
▶
2 Technician Assigned Jan 27, 3:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 12m
✔️
Status: Completed by Matthew Sebzda Jan 28, 8:37 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 17h 20m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 29, 12:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
📨
▶
2 Status: Invoice Pending Jan 29, 1:57 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 12.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-252539

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 27, 11:03 AM
Invoice #
SM-252539

Work Details (1)

Name Type Status Qty Amount Date
WL-03079968 Labor Open 0.5 $0.00 Jan 27, 1:34 PM

Details